Customer Reviews

Interpersonal Communication Skills [VHS]

5 star:		(1)
4 star:		(0)
3 star:		(0)
2 star:		(0)
1 star:		(0)

 

 

PROGRAM HIGHLIGHTS

Creating a "feedback loop" that promotes cooperation, Sutch teaches listeners how to solve problems without blaming, ways to clear up mistaken assumptions, how to listen in a way that relaxes people, how to use small talk to come across as warm and genuine, and much more.

VOLUME 1

* A quick self-assessment: How good are your communication skills right now -- where do they need improvement?

* Specific ways to "break the ice" and fire up a conversation -- even with a perfect stranger.

* The value of small talk...and how to use it to come across as warm and genuine.

* Avoiding common first-impression blunders.

* Simple clues that help you remember other people's names.

* How to recognize and eliminate unintentional sexist or otherwise offensive language that may paint the wrong picture about you.

* Body language that "draws people in"

* Techniques for making more contacts at meetings, conventions and professional functions (you'll use them every chance you get!)

* How to enter and exit an ongoing conversation easily and gracefully.

VOLUME 2

* The principle of perception: why we don't all "hear" the same thing.

* The best way to avoid snap judgments and false conclusions based on what you hear.

* A simple technique that guarantees your instructions were understood accurately.

* Separating facts from opinions, so you're clear on what's really going on.

* How to find -- and take advantage of -- your preferred communication style.

* Learning to "size up" people quickly, so you'll be able to give them what they want in the right combination.

* How to alter your own communication approach in order to be more persuasive with your boss, employees, customers, co-workers, etc.

* How to hear more -- even messages people may want to hide -- by reading their unconscious gestures, glances and facial expressions.

VOLUME 3

* How to listen in a way that relaxes people and makes it safe for them to open up to you.

* How to ask clarifying questions.

* How to "front load" your message to overcome potential disagreements and increase the chance people will agree with you.

* The 12 most persuasive words in the English language, and when and how to use them.

* Verbal buffers: specific phrasesthat ease confrontations...convey a sense of urgency...or show empathy.

* 7 guidelines for improving your voice.

* Creating a "feedback loop" that promotes cooperation between you and your co-workers.

* Giving negative feedback without hurting other people's feelings.

* How to counteract put-downs and unfair criticism--even when it's in public--and react in a way that preserves your integrity and reputation.

VOLUME 4

* How you may be inadvertently shutting down communications channels.

* How to present a different opinion without creating hard feelings.

* Specific ways to make team meetings more focused and productive.

* Balancing humor with competence: how to keep things light while getting things done.

* The one statement that motivates people to follow through on their promises -- and when to use it.

* Solving problems and fixing mistakes without resorting to harmful blaming or finger-pointing.

* When you're put on the spot: Learn to think on your feet and react smoothly to difficult questions.

* Keeping disagreements from escalating to full-scale conflicts.