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Interpersonal Communication Skills Volume 1 Training to Minimize Conflict and Build Collaboration in Today's Team Oriented Workplace

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* A quick self-assessment: How good are your communication skills right now -- where do they need improvement?
* Specific ways to "break the ice" and fire up a conversation -- even with a perfect stranger.
* The value of small talk...and how to use it to come across as warm and genuine.
* Avoiding common first-impression blunders.
* Simple clues that help you remember other people's names.
* How to recognize and eliminate unintentional sexist or otherwise offensive language that may paint the wrong picture about you.
* Body language that "draws people in"
* Techniques for making more contacts at meetings, conventions and professional functions (you'll use them every chance you get!)
* How to enter and exit an ongoing conversation easily and gracefully.