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Interpersonal Skills at Work, Second Edition [Kindle Edition]

John Hayes
3.0 out of 5 stars  See all reviews (1 customer review)

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Book Description

John Hayes argues that interpersonal competence is a key factor that distinguishes between successful and unsuccessful managers.
Interpersonal Skills at Work provides a clearly structured and comprehensive overview of the interpersonal skills that are essential for effective functioning at work. It presents a micro skills approach to skill development that can be used to improve interpersonal competence, as well as explaining through the use of illustrations and practical examples how to read the actual or potential behaviour of others around us. This knowledge can then be used to guide the way in which we relate to others as we learn to manage our relationships more effectively.

This book will be ideal for practising managers and students of business and management studies and psychology. The skills it promotes ensure that it will also be of great value to a wide range of people including teachers, doctors, nurses, social workers and police officers in their everyday working environment.

Editorial Reviews


'The book is a well-organised and comprehensive overview of the interpersonal skills essential for effective functioning in a business environment. It includes a wide range of practical suggestions, advice and exercises, yet grounds its discussions in widely embraced theoretical concepts and solid empirical data.' - Richard F. Rakos, Cleveland State University, USA

Product Details

  • File Size: 6361 KB
  • Print Length: 320 pages
  • Simultaneous Device Usage: Up to 4 simultaneous devices, per publisher limits
  • Language: English
  • ASIN: B000PMG4I0
  • Text-to-Speech: Enabled
  • X-Ray:
  • Word Wise: Not Enabled
  • Lending: Not Enabled
  • Amazon Best Sellers Rank: #1,371,975 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
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Customer Reviews

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Most Helpful Customer Reviews
3.0 out of 5 stars Too scientific for my tastes February 10, 2014
Format:Paperback|Verified Purchase
This book is great - if you're one of the analytic/scientific nature. This is more of a reader, and uses case studies and formulas to prove it's point - nothing wrong with that - just not something I could sink my teeth in to.
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