Most helpful critical review
16 of 18 people found the following review helpful
No manufacturer Warranty- Bad Customer Service!!
on June 4, 2009
I ordered this pump because of all the great reviews. Sent my order on May 30th, pump was delivered on June 4th. Pretty good so far.
I plugged the pump in and attached the hose. The air was obviously restricted, so I removed the hose and noticed black plastic clogging up the hose. I shined a light inside and noticed that the liner was coming away from the interior of the accordion hose, causing the clog.
The hose is manufactured by Intex corp. I called them first. They informed me that there is no warranty on this item. They would sell me a new hose.
The item was bought through Amazon, the order filled by Vitality Web. I called Vitality Web they advised me to contact the manufacturer. I told them that I had already contacted the manufacturer!!!!!!!
I called the manufacturer again and asked to talk to a supervisor, the CSR promised someone would call within 48 hours! No one ever contacted me.
I'll probably try ad fix it myself, if that doesn't work I'll return it.
This is the problem buying through the internet, not locally!!!
I added this on June 24th.
I sent the pump back. I am waiting on a replacement. I'll update the review when I get the replaced pump.
I paid $39.95 for this pump, + $2.80 for shipping. Today June 24, they are advertising it for over $100!!
What is up with this company??