We ordered the Intex 24x12x52 Ultra Frame pool in April of this year. It was delivered on the exact date promised. The area in the yard where we wanted to install it needed to be leveled out, so using a couple of blocks, a string level, and plenty of sweat, we managed to get it all level within about a half an inch. My stepson was home from college, so he helped us install the pool. After doing the inventory of everything, we laid out the ground cover, and spread out the liner. The instructions said to let the liner sit in the sun for a while to soften up the vinyl; however, it was HOT here that day. Thirty minutes of letting it soak up the sun was enough. (NOTE: Do not let the steel tubes soak up the sun - they get too hot to handle!!)
Since all three of us (husband, step-son, and I) wanted to be in charge of this project, it probably took us a bit longer to get the pool up than it should have. After two hours of power struggle, the pool was up and filling with water. Hours later, when the pool was almost full; we noticed a puddle of water on one side. It was growing larger as we watched. Yep, the liner was leaking. After all of the sighing and moaning, I contacted Amazon.com. Their 30-day warranty is to have the pool package returned (at no cost to us) and replace it. All of it... everything! Uh... no!
I then contacted Intex. They were awesome! We had to drain the pool completely, which took two full days. (Only after the water was totally drained did I find the drain connector, which certainly would have come in handy!) I then had to cut specific pieces of the liner out, box them up and send back to Intex in California. Once they received the box of `liner pieces', they promised to send us a new liner. And that's exactly how it happened. It took a week to get the liner pieces to them and then another week for the new liner to arrive via UPS. The new (replacement) liner is a 2007 model, but...other than a few differences in appearance, it worked out the same. The second installation was a piece of cake! Stepson wasn't here and I got to be in charge! We used pressure treated lumber to place under the wall supports. Our ground is clay, and we worked our butts off getting it all level. In less than an hour we were filling the pool! (Had hubby been "in charge," it likely would have taken twice as long!)
When it was time to add the 210 pounds of salt, I took charge of the broom. Hubby poured the salt in and I kept it moving to help facilitate the dissolving process. That didn't take long at all. Two days later we were enjoying the pool. It's not exactly long enough to swim laps, but it is big enough to cool off, have fun and relax. My only regret is not getting the largest one Intex makes.
We were impressed with the innovative design and quality. Simple design, well-constructed, clear instructions, and well-thought-out technical parts (pump/filter/strainer/chlorinator/accessories). The only gripe is that the ladder could be wider and more sturdy (OK size for kids, but it's a bit insubstantial for adults - even those less than 140lbs). Yes, the first liner had a leak, but Intex responded wonderfully and as quickly as possible. Their warranty process worked great! So far so good on the second liner. I would recommend this pool to others. However, if another leak appears, I'll be back to update this review!
UPDATE OCTOBER 15, 2008: When we took the pool down for the winter, the vinyl had welded to the posts. After struggling with it for about 20 minutes, we thought of rubbing alcohol. We poured some in a spray bottle and sprayed it under the vinyl and let it sit for a few. Then we used one of the black, plastic rods to work the vinyl free from the posts. (slip rod under vinyl and work toward welded part) It worked like a charm and the liner was not damaged at all. So yes, we still love this pool!