This publication is your gateway to ITIL. It explains the basic concept of IT Service Management and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change. After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation.
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Most Helpful Customer Reviews
15 of 15 people found the following review helpful:
5.0 out of 5 stars
short but valuable,
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This review is from: The Introduction to the ITIL Service Lifecycle Book (Official Introduction) (Paperback)
The book is 238 pages long, but removing index, acronyms and glossary is just 170 pages. However there is a good reason for considering this book. At the end of the book there are about 21 pages devoted to explain the "ITIL Service Management Model", a lot of workflow diagrams that takes the reader through the practices, processes and activities. For example there is a nice workflow diagram called "creating a service". I haven't found SOME of those diagrams in the V3 books, I mean the other 5 books. That's why I consider this a very valuable book.The writting style is very concise and sometimes informal, easy reading for the ITIL newcomers. Do not expect a detailed process description of everything. Overall it is the perfect starting point before investing in the whole V3 book set.
10 of 10 people found the following review helpful:
5.0 out of 5 stars
Solid and concise overview for ITIL V3 - A perfect place to start,
By Russell Herrell "ITSM Practitioner" (Virginia Beach, Virginia United States) - See all my reviews (REAL NAME)
This review is from: The Introduction to the ITIL Service Lifecycle Book (Official Introduction) (Paperback)
Not ready to read the full V3 lifecycle? Then I strongly recommend this book. A great overview of V3 with sufficient explanations, diagrams, process charts and descriptions to satisfy most curiosities and illustrate the differences (improvements?) from V2. Easy read and less textbookish than the other V3 books. Start here before reading the core texts to help ease into the detailed specifics and complexities contained within each book. It also serves as a convenient quick reference for those desiring to travel light.
7 of 7 people found the following review helpful:
5.0 out of 5 stars
A concise introduction to ITIL Service Lifecycle,
By GEEB (Venezuela) - See all my reviews
This review is from: The Introduction to the ITIL Service Lifecycle Book (Official Introduction) (Paperback)
This book is the perfect introduction to understand the concept proposed in ITIL v3. It explains each one of the stage of the service lifecycle as well as their processes and functions. If you are looking for concise information on ITIL v3, start with this book.
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