Introduction to Itil [Paperback]

Stationery Office Books (Author)

Book Description

Publication Date: August 22, 2005 | ISBN-10: 0113309732 | ISBN-13: 978-0113309733

A unique title which covers all the component parts of the core ITIL set, and by complementing more complex publications, acts as an efficient entry level to the ITIL literature.

Editorial Reviews

Review

A good, informative book that is easy to read and understand. -- Dave Jones, Principal Consultant, Plan-Net Service plc

From the Publisher

Officially endorsed by IPESC, the itSMF international publications committee, and also by OGC (the UK Office for Government Commerce). Available in English, Brazilian (Portuguese), Danish, German, Italian and Japanese.

Product Details

• Paperback: 242 pages
• Publisher: Stationery Office (August 22, 2005)
• Language: English
• ISBN-10: 0113309732
• ISBN-13: 978-0113309733
• Product Dimensions: 9.2 x 6.6 x 0.8 inches
• Shipping Weight: 1.2 pounds
• Average Customer Review: 4.8 out of 5 stars  See all reviews (4 customer reviews)
• Amazon Best Sellers Rank: #1,321,613 in Books (See Top 100 in Books)

Customer Reviews

Most Helpful Customer Reviews

12 of 12 people found the following review helpful:

5.0 out of 5 stars This *is* the book, February 23, 2007

By 

Vinicio Valencia (MIAMI, FLORIDA United States) - See all my reviews
(REAL NAME)   

This review is from: Introduction to Itil (Paperback)

The Service Support and Service Delivery books on ITIL offers an extensive and very detailed guide about each process. This introductory book about ALL ITIL, not just only Service Support and Delivery, offers an exact balance of knowledge for each ITIL discipline. It covers also (in a condensed way) ICT IM, Security, Application Management, Planning to Implement and The Business Perspective. The added value is that you have a better picture of all the ITIL processes. For instance, it explains the relationship between Change and Configuration Management with Application Management. It also explains how Security is related to Service Level Management, ICT IM related to Release,etc. Just to talk about a few examples.

Without the knowledge exposed in this book, some people could just think about ITIL as a methodology that only improves technical support or help desk. If you are beginner with ITIL I strongly suggest to consider this title instead of buying the two ITIL core books. It gives you the right information and what is better it provides you with valuable and concise information about the other disciplines. Of course, if you are considering implementing the methodology, the two ITIL core books (support and delivery) offer a very, very detailed approach.

4 of 4 people found the following review helpful:

5.0 out of 5 stars Same as ISBN 9077212582, November 8, 2007

By 

Giles Lewis (Boston, MA) - See all my reviews
(REAL NAME)   

This review is from: Introduction to Itil (Paperback)

This book is exactly the same as Foundations of IT Service Management: based on ITIL (English version); it is just a different publisher. An excellent introduction to ITIL, but do not buy it if you already have the other.

1 of 1 people found the following review helpful:

5.0 out of 5 stars It's an excellent reference, September 6, 2007

By 

Richard Masters (NYC) - See all my reviews

Amazon Verified Purchase

This review is from: Introduction to Itil (Paperback)

"If you are not familiar with ITIL this truly is a must have. I purchased the book because I wanted to learn more about ITIL and I was amazed at how much useful information I found within a 242 page book. If you are a seasoned ITIL person this may be a little too basic but if you are new to the subject matter you should grab this. It's an excellent reference."

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