Customer Reviews

Introduction to Itil

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4 star:		(1)
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The Service Support and Service Delivery books on ITIL offers an extensive and very detailed guide about each process. This introductory book about ALL ITIL, not just only Service Support and Delivery, offers an exact balance of knowledge for each ITIL discipline. It covers also (in a condensed way) ICT IM, Security, Application Management, Planning to Implement and The Business Perspective. The added value is that you have a better picture of all the ITIL processes. For instance, it explains the relationship between Change and Configuration Management with Application Management. It also explains how Security is related to Service Level Management, ICT IM related to Release,etc. Just to talk about a few examples.

Without the knowledge exposed in this book, some people could just think about ITIL as a methodology that only improves technical support or help desk. If you are beginner with ITIL I strongly suggest to consider this title instead of buying the two ITIL core books. It gives you the right information and what is better it provides you with valuable and concise information about the other disciplines. Of course, if you are considering implementing the methodology, the two ITIL core books (support and delivery) offer a very, very detailed approach.

This book is exactly the same as Foundations of IT Service Management: based on ITIL (English version); it is just a different publisher. An excellent introduction to ITIL, but do not buy it if you already have the other.

"If you are not familiar with ITIL this truly is a must have. I purchased the book because I wanted to learn more about ITIL and I was amazed at how much useful information I found within a 242 page book. If you are a seasoned ITIL person this may be a little too basic but if you are new to the subject matter you should grab this. It's an excellent reference."
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Great title that unfortunately has never been able to take the limelight - it deserves better, Service Support and Service Delivery have always been the bestsellers, but alongside that OGC has published a nice stream of how-to ITIL books from different viewpoints.