Introduction to Knowledge Management: KM in Business [Paperback]

Todd R. Groff (Author), Thomas P. Jones (Author)

Book Description

ISBN-10: 0750677287 | ISBN-13: 978-0750677288 | Publication Date: July 31, 2003 | Edition: 1

This book introduces readers to a wide range of knowledge management (KM) tools, techniques and terminology for enhancing innovation, communication and dedication among individuals and workgroups. The focus is on real-world business examples using commonly available technologies.
The book is set out in a clear and straightforward way, with definitions highlighted, brief case studies included that illustrate key points, dialogue sections that probe for practical applications, and written exercises. Each chapter concludes with discussion questions, review questions, and a vocabulary review. An Online Instructor's Guide is available.

* Easy to read, user-friendly introduction to knowledge management
* Full of practical applications for business professionals
* An Online Instructor's Guide is available, with power point slides, case studies, exercises and review questions

Editorial Reviews

Review

"As someone who has struggled to manage change in several large organizations, I am very excited about the powerful techniques in this textbook for increasing business agility and empowering knowledge workers."
- Wayne Anderson, Senior Vice President, Service Management, Sabre Inc.

"This systemically organized, innovative and well-written book astutely integrates content, technology and problem-solving into a learning tool that sets the standard for maximizing learning in an arena that is continuously bombarded with interventions that compete for each learner's attention."
- Robert E. Klabenes, President, Oklahoma State University-Okmulgee

From the Back Cover

Finally, a solid introduction to the complex world of knowledge management, how it works, and the impact it has on organizations of all sizes.


"As someone who has struggled to manage change in several large organizations, I am very excited about the powerful techniques in this textbook for increasing business agility and empowering knowledge workers."
- Wayne Anderson, Senior Vice President, Service Management, Sabre Inc.

"This systemically organized, innovative and well-written book astutely integrates content, technology and problem-solving into a learning tool that sets the standard for maximizing learning in an arena that is continuously bombarded with interventions that compete for each learner's attention."
- Robert E. Klabenes, President, Oklahoma State University-Okmulgee


Effective knowledge management and collaborative learning is key to success in today's high tech, networked, just-in-time market. Easy to read and user-friendly, this book introduces you to a wide range of knowledge management (KM) tools, techniques and terminology for enhancing innovation, communication and dedication among individuals and workgroups. Full of practical applications, the focus is on real-world business using examples of commonly available technologies.

Introduction to Knowledge Management is clear and straightforward with definitions highlighted, brief case studies illustrating key points, dialogue sections that probe for practical applications, and written exercises. Each chapter concludes with discussion questions, review questions, and a vocabulary review. An Online Instructor's Guide is available.


Todd R. Groff is a Consultant, IBM's Business Consulting Services
Thomas P. Jones is a Consultant, IBM's Business Consulting Services

See all Editorial Reviews

Product Details

• Paperback: 183 pages
• Publisher: Butterworth-Heinemann; 1 edition (July 31, 2003)
• Language: English
• ISBN-10: 0750677287
• ISBN-13: 978-0750677288
• Product Dimensions: 10.8 x 8.3 x 0.5 inches
• Shipping Weight: 1.2 pounds (View shipping rates and policies)
• Average Customer Review: 3.6 out of 5 stars  See all reviews (7 customer reviews)
• Amazon Best Sellers Rank: #154,721 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews

10 of 11 people found the following review helpful:

5.0 out of 5 stars Knowledge Management Textbook Suitable for Business Studies, August 25, 2003

By 

John Turley (Chicago, IL USA) - See all my reviews

This review is from: Introduction to Knowledge Management: KM in Business (Paperback)

This is a Knowledge Management Book that covers the foundational components of KM and is laid out in a textbook format. This is a real find for any instructor wishing to add Knowledge Management discussion to an existing business course, or is looking for a text for a KM course. I believe this book would fill either role, and at 29.95 using it as a supplemental text is not unreasonable. Another plus for this book is the instructor's guide that is available from the publisher.

As someone that has taught in the college and business environments, I believe this book is a strong resource for both. I've also searched the web for this title and found that Connecticut Southern State University has adopted this book for a Library Sciences course.

6 of 7 people found the following review helpful:

5.0 out of 5 stars understandable and valuable, August 31, 2003

By A Customer

This review is from: Introduction to Knowledge Management: KM in Business (Paperback)

KM in Business is written in such a manner that it is understandable for even a computer novice such as myself. The applications for small Mom & Pop operations as well as large firms makes it a must have for any business owner. It deserves a place in business classes at college or high school. As an owner of two retail businesses, I find it invaluable.

5 of 6 people found the following review helpful:

5.0 out of 5 stars Finally! A textbook for teaching basic KM., August 8, 2003

By 

T. Jones "Oklahoma Wine News" (Okmulgee, OK United States) - See all my reviews
(REAL NAME)   

This review is from: Introduction to Knowledge Management: KM in Business (Paperback)

Ideal for untroducing the principles of Knowledge Management to college students or for corporate KM training programs. Complex concepts like systems thinking, attention management, trust building and social networking are explored in the practical context of real world business issues.

A logically organized and easy to read gateway to the exciting new business concept sweeping the nation!