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1 of 3 people found the following review helpful:
4.0 out of 5 stars
Practical Guidebook for serious TQM implementor,
By A Customer
This review is from: Introduction to Total Quality: Quality Management for Production, Processing, and Services (Hardcover)
The second edition of this book is very readable. It includes a chapter on Internal Politics which is hardly mentioned in other books and yet embeded in every organizations. Thank you David and Stanley
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Introduction to Total Quality: Quality Management for Production, Processing, and Services by David L. Goetsch (Hardcover - August 19, 1996)
Used & New from: $0.01
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