Customer Reviews

QuickBooks 2001

5 star:		(2)
4 star:		(1)
3 star:		(0)
2 star:		(5)
1 star:		(7)

 

 

Great product when it works, but if you have a problem with their downloads, or tax upgrades, even with a new version, don't expect any help unless you buy their...Premium Support Service. In fact no one at QBooks will want to talk to you unless you give them a credit card number if you don't have Premium Support. Their warranty is -0- at day one, but you don't find out till you open the box. They admit to be willing to help with a new product, but YOU HAVE TO PAY by the minute via credit card, or sign up for their premium Support, which they highly recommend.

If the Qbooks has no gliches, then it a 5 star product.

The good news is that all the functionality of the old QuickBooks I had learned to use several years ago is still there. It is a bit askew from what a traditional green-eyeshade-wearing accountant would expect to see, but still recognizable as a full-featured accounting package sufficient for any small and many medium sized businesses.

The bad news is that the new QuickBooks attempts to dumb down the accounting process with a web-style interface that uses Internet Explorer as the front end. There are some good features to this, but it just can't substitute for actually learning bookkeeping, and it mightily obscures the process, making it more, not less, difficult. Sure enough, I can't get payroll to work without subscribing to the monthly tax update. Forget it, Intuit, I'm not biting. One last thing: I would respectfully suggest to Intuit and similar vendors that I do not appreciate having relentless, merciless marketers shoving stuff in my face via software for which I have laid out hard-earned cash.

So: It's still a pretty good accounting package, a bit overpriced, with too much front end razzle-dazzle, and too much input from marketing. I would have given the old version 3.0 four stars. This one gets two.

I updated to Quickbooks 2001 approximately 3 weeks ago. I used to be able to have other applications open and go to Quickbooks and do an Invoice. I no longer can do that. I have to have all other applications closed for Quickbooks 2001 to work without freezing up my computer or giving me a warning of low system resources.

I have a current computer also Dell 8100 Dimension 256meg ram/40gig HD/1.3ghz processor. So it isn't my computer that is at fault.

So users that want to upgrade beware of the fact: not being able to do multiple applications if you are in Quickbooks 2001.

Payroll stops working if you do not agree to their monthly tax table update service. Im not cheap. I just dont think my accounting software should stop working if I don't pay every month. Documentation says it wont stop, but it does. I smell class action law suit. Dont put up with this extortion. Go elsewhere.

I never understood the Microsoft lawsuit till I bought this. Imbedded in the quickbooks program is an exclusive Internet explorer 5.5 that has to be installed to make Quikbooks work. No other version will do. Infact trying to use an other version of 5.5 corrupted other functions beyond Quickbooks, which won't run without it.. It is constantly checking with Intuit if you are on line even if Quickbooks isn't open and downloading updates. It always wants to update your program: don't do it! Then you have to update all your files (up to half hour) and then they cannot be used on a machine that is not at the same update level.

I have to agree with the last review. It's a great product but forget the support! Because of the fact that Quickbooks will no longer support the Mac I went out and bought VPC a Windows emulater program so I could continue to use and update Quickbooks Pro for my business. I had to call the support line because I was having trouble getting the update for my payroll. To continue using the payroll with the right tax table I had to have the update.So I agreed to giving my credit card number to get help from the Quickbooks support only to be told $40.00 later that Intuit does not support VPC and that they couldn't help me!! I wasn't to happy that I paid forty dollars to be told I was simply out of luck, So I wrote to customer service, I never did get a reply. : -/

Unlike quicken this is NOT an easy nor flexible product to use and there are much better accounting packages too. Quicken files can be imported but it is not done very well. We tried this package but moved on to another as it became clear that it was neither useful like quicken nor a great accounting package.

A Small Company

I called to receive assistance on a system error msg. This was a relatively simple issue. The software knowledgebase and various sources on the site did not provide any help! After calling the help line and going through a careful screening process, I was given the choice to sign up for the annual support ($395.00 or pay on a per time basis($40/10 min). I chose the 2nd option and the tech support asked me to fax a file for his review. His fax number did not respond for about 20 minutes and then after the receipt of the fax I was told my cost so far is $120.00 (for 30 min). He then gave me the option to let him review the file which may cost $250 box or let one of the software specialist review for a cost of $750. I found the whole process very unethical. Buyers beware!!!

If you own a small business this product is a rip off. Previous versions of this included tax table up dates for one year but this one does not. Although it promises you updates on the outside of the box, once you open the box you find that you only get 3 months. Once you open the box, you can't return the software. This is deliberatly deceptive on their part. Then you have to pay an additional amount per year for this service. I feel like I've been cheated. Don't make the same mistake.

I agree with the majority of the other reviews listed here. This software is an enormous frustration. "Upgrading" from Quicken Deluxe to Quickbooks was actually several steps backward. If you use Quickbooks now you'd do better to "downgrade" to Quicken or just find another accounting package (or take the time to learn MS Excel - which can do anything Quicken and Quickbooks can do better if you're patient enough for the learning curve).