Customer Reviews

Quickbooks Basic Edition 2003

5 star:		(1)
4 star:		(1)
3 star:		(2)
2 star:		(0)
1 star:		(6)

 

 

Quickbooks has been known to allow those of us with a bit of accounting literacy to manage our business finances. We recently purchased Quickbooks basic after doing a fair amount of research. After loading we discovered an additional charge applies to update the payroll tax tables. Yes, you want the tax tables to be accurate but charging [$$] to update them on a new software program doesn't seem customer focused. While they do provide one free update the payroll tax tables stop working ... so you have no choice but to pay and update.

Setting everything up was fairly straightforward except for employee tax information. The help desk will be happy to assist you - [$$] for 20 minutes or [$$] unlimited time for three months.

I really have no problem paying for service however this additional bit of information was not found on Quickbooks web site nor on the software box.

I've used Quickbooks for 8 years and LOVE the program, HATE the lack of customer service. I was forced by Intuit to upgrade this year because they would no longer sell me the payroll tax tables for my older version. Purchased QB2003 directly from Intuit. I asked lots of questions regarding payroll, specifically if the new tax tables came with purchase of new program. Was told they did. Was also told there was a 'conversion problem' with payroll from my old version & new one. It was HIGHLY recommended by sales that I purchase 'tech support' because I would only get one phone call & then it would be $75-$150 per call. ONLY AFTER I PAID and received the product did I find out about the EXTRA charge for this yr's tax tables, AND THERE WAS NO CONVERSION PROBLEM, and I WOULD HAVE TO GIVE INTUIT MY CLIENTS' EINs to Intuit or they would not give me the tax tables. IMHO Intuit has no 'compelling business reason' to have this confidential information about my clients. The EIN is comparable to the business entity's social security number. This is NOT public information![.] Try getting the EIN of a local business from the IRS. One uninformed sales person even had the nerve to tell me the 'government required' that I give up these numbers to Intuit. Absolutely untrue!!! I DO NOT DO PAYROLL ONLINE, nor do I contract it out to Intuit. What would you think if I sold you a car, you paid, but before I would deliver, you'd have to give me the social security numbers of your neighbors??

Until this policy changes I will not use Intuit's products nor will I recommend their products as I have avidly for 8 years.

My 3 year old QuickBooks suddenly stopped working. A dialog box asked me to re-enter my long-lost old registration number. Intuit said that QuickBooks only operates for a limited number of times before it requires one to re-enter the registration code. Even though they believed that I did not have a "pirate" copy, I was told that they did NOT HAVE any way to give me my registration code. That meant all my data was locked up forever.

I protested that this effectively stopped my business. Was there no solution? Well....I could upgrade for $...

And if I did upgrade, they would immediately give me a code to unlock my data! I paid the $ on my credit card....Bought Peachtree. Transfered the data.[...]

quick book has a very poorly trained staff, your staff try to cover up your managers mistake very well.also managers does not like to return the clients call when they know its thier mistake.
we will not renew your quick book program next year so 2 other big company in edmonton. your company depends on your excelent service and well trained staff to service the client.
regards nishar

Some improovements in the tax calculations, but very poor in modified accounting entries. Owner's manual shows very little, free "help" on line doesn't address important basic navigation and tasks in the software. Technical Customer Support available only after payment of a minimum twelve months support contract.
Customer feedback nonexistent. It was a wrong choice.

I do the books for a small business using Quickbooks Pro 2003 and I love it. The program is logical and elegant. In most cases I'm only limited by what I don't know or have forgotten about the program. My only knock is that I would appreciate a broader search feature, but I am not unduly troubled by the minor limitations it has now. I find everything I need with relative ease.

Please start with a different accounting software. Intuit locks you into their expensive payroll updates that you could input yourself if they would let you. Manually typing in the government info for payroll checks every payroll doesn't sound like good computing.... but $169 a year sounds like "GOOD PROFIT." I like the program... but extremely dislike the management. Moving to another program.

Unhappy

I like this version of Quickbools very much, because it is easy for a small business or a non-profit business. But you can no longer get update for it, and are unable to register it online. One would have to purchase the newest version of Quickbooks. One should not purchase any Quickbooks laster than 2009.

The installation is tedious and non-obvious. Moreover there is no succinct description in the documentation as to how to migrate files from version 2001. The default installation script for Windows XP did not function without some modification. And Norton Personal firewall must be turned off, while down loading all the patches and up-dates of which there are many. The only reason to buy this product is because Intuit's 2001 version will not function with contemporary versions of Internet Explorer, therefore if you use a current version of Explorer, and are doing a re-install of the product, you are forced into the up-grade, which for my business, offers no, as not any, value added, features.

I have been using Quickbooks for almost 7 years. I bought my first copy in 1996. Every two years or so I upgrade. Now I have the 2003 edition and the same quality I have come to expect from Q books was right there.

This is a very intuitive piece of software and I was not disappointed.

Any gripes that are not about the software but about the Intuit corporation are inappropriate and detract from such an innovative piece of code.