- Platform: Windows NT / 98 / 2000 / Me / XP / 95
- Media: CD-ROM
- Item Quantity: 1
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Most Helpful Customer Reviews
20 of 21 people found the following review helpful:
1.0 out of 5 stars
Worst service level, not easy to install,
By
This review is from: TurboTax Business 2004 (CD-ROM)
I have been using Turbo-tax for my business for 5 years. This will be the last year.
My first experience was trying to install this product. For three attempts (including restarting the machine), all times it hung up after saying "Installing components". Frozen. Then I went to the customer service site. Good luck. Intuit has horrendous customer service. You cannot call them nor can you get answers. Their online library is weak in finding what you need. They say they have online chats but after waiting 15 minutes twice I gave up (who knew how long it would be?). Just as I was about to return the product, I found an article which said you had to disable your antivirus. Tried it, still did not work. Another article said to restart in "safe" mode your computer. This worked, and after 3 reboots it appeared to work on the install. To me this is absurd - I have never had to do this to install other programs, and I worry what it did to my computer in that mode. My other gripes with Intuit is that you have to buy state taxes from them since hardly anyone carries it (that way they get all the margin), they essentially price-fix in the market [...] If you want the original tax program, go ahead and try it. [...]
30 of 34 people found the following review helpful:
2.0 out of 5 stars
The epitome of bad off-shore support,
By Guy Bloomfield "guy bloomfield" (Chicago IL) - See all my reviews
This review is from: TurboTax Business 2004 (CD-ROM)
I use this year after year because it ties into QuickBooks. The software is OK, but for the last three years I've had the worst support experiences of my life. This year I didn't understand something on the mailing they sent me so I called them. The support person kept telling me in broken English to click on this, or select that. I kept telling her I was looking at a piece of paper and she just didn't get it. Last year I spent three hours in on line chat with a tech person named "Bob" because my software decided to uninstall.
13 of 14 people found the following review helpful:
1.0 out of 5 stars
Poor programming, worse support - greedy,
This review is from: TurboTax Business 2004 (CD-ROM)
I have been using Turbotax business for years. Never was too happy with it, but it was OK and a good value compared to having a tax accountant do my return.
This year they reached lows that I did not think possible: 1. Program does not work unless it updates itself after installation. However, it was unable to connect through my firewall and just froze. I had to reboot every time. 2. Called the "tech support". Since I don't speak 'Indian', and he spoke a barely legible English, we had a hard time understanding each other. His solution was to turn off the firewall. This is not possible since it is built into the router. He gave up. Asking for supervisor was useless. After 30 minutes on hold I was disconnected. That was espeially bad since other programs, including Quickbooks, have no problem connecting to updates through the same firewall. 3. I gave up and went to search their website for answers. Took me almost 30 minutes to go through a convoluted search and reach a download site that had the needed update. 4. Preparing the tax return itself was easy enough. 5. When I came to the State Tax Return I found out that it was not being sold at retailers. I could only get it directly from Intuit website. A link fron Turbotax took me to the website where I was told that it will cost $39.99 for the State. I went through the purchase process. ONLY AFTER they got my credit card number they informed me that price is actually $59.99. No explanations. They got me in a corner and wanted more... I tried to get to a live person to straighten this out - FAT CHANCE. Ended up paying and swearing that next year I will go with anybody but them. 6. When is Microsoft coming up with their version? I never thought I would be rooting for microsoft on anything, but I would go to a great length to get rid of Quickbooks and Turbotax. Not because these are bad programs - only because of Intuits attitudes and incompetance. Longest review I have ever written. Really really upset...
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