Most helpful critical review
324 of 336 people found the following review helpful
Great Product - Really Bad Customer Service
on October 15, 2013
Our company has been using QB for many years. We recently installed the 2014 version. Initially we had some installation problems. One of our staff members had to spend on the phone waiting for someone to pickup the call for 2 hours and 30 minutes. As I am writing this review I am waiting now 47 minutes and counting. Someone picked up the phone after 27 minutes and told me I need another department. He transferred my call and I am still waiting. Who will pay for loss of work for so many hours. What good is a great product if you can't get service. Every year we spend good money to purchase the latest version. I personally wouldn't do that except that they don't give you support if you don't pay for the upgrades. But then - what support?
It didn't use to be that way, but we are beginning to think about an alternative. It is now, BTW 54 minutes on the phone without being able to speak to anyone.