- Platform: Windows 98 / 2000 / XP
- Media: CD-ROM
- Item Quantity: 1
Product Details
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Key Features:
Zip Through Routine Tasks and Taxes
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Most Helpful Customer Reviews
186 of 194 people found the following review helpful:
2.0 out of 5 stars
QuickBooks 2003 and 2004 have more going for them,
By
This review is from: QuickBooks Pro 2005 (CD-ROM)
I've been a QuickBooks fan since starting up my company and realizing how much of a tremendous help QuickBooks was. I started out with QuickBooks 2003 and just a little while ago, I thought it was the time to upgrade to the latest and greatest. Well, I have to warn you that the latest, isn't the greatest. I still like QuickBooks 2003 much better, and in fact I sold my copy of 2005 on eBay and am continuing to use 2003. A lot of really handy features were removed from 2005, and many of them were the best features, like the E-Filing and E-Pay. I think I'm just going to stick with my current version of QuickBooks until Intuit gets on the ball again and puts these features back when they release 2006.
324 of 344 people found the following review helpful:
3.0 out of 5 stars
I'd pay more for USA based support,
By
This review is from: QuickBooks Pro 2005 (CD-ROM)
Two parts of my review, because Quickbooks is really a combination of Software and Services:
1. The software A mature blend of features that for many, will get the job done. Big improvements now are the ability to put invoice fields in TWO places on the print outs for tear-out-send-back-with-payment sheets. Why did it take YEARS for that basic feature that more than half of QB users use for payments!? 2. The support. Ok, here we go: To their credit, in 1999/2000 I made 3-4 calls to the call center for both technical and customer support related issues and was so impressed that I actually told others how good it was - and remember it today. The reps were humorous and helpful, and seemed to "relate" to my needs as a QB user. Now, in 2004, "John" (with an INTENSE Indian Accent) required me to spend 70 minutes on the phone, while repeating "Just a moment, thank you for your patience, just a moment, I'm getting that information, just a moment, please hold,..." and ON and ON and ON until I had a headache from the netherworld. And you'd think a 70-minute call would be over some intensely complex technical issue... BUT... this was a call to the billing department to ask about a charge I didn't recognize! I had my statement, card number, charge code, and amount in front of me. AND THEY NEVER COULD HELP ME. I hung up the phone without having my problem solved and disputed the charge with the Credit card company. The charge dispute process took 7 minutes. Flat. Done. Thanks FirstUSA for keeping your support top-notch. Back to Intuit: Hold a moment. Thank you for holding. One moment. Thank you for holding. I'm getting that information. [click] Intuit is penny wise and pound foolish by outsourcing to this level. Update: Another call, November 2004, was even worse. Accent (and 'recording-like' attitude) prevented us from doing business on the phone. I eventually appologized and hung up.
36 of 36 people found the following review helpful:
1.0 out of 5 stars
Yes, Intuit does leech money out of small businesses,
By software geek (san diego, ca United States) - See all my reviews
This review is from: QuickBooks Pro 2005 (CD-ROM)
I have used QB since 2000 when I started my business. The application is fine in many respects. But if you buy this, you should also factor in that upgrading the product is necessary if you want certain features to continue to work.
I did my first upgrade in 2002 when I learned you could email invoices directly from the program. This was a very useful feature that they introduced in the 2001 upgrade. In the 2002 upgrade, they also enabled emailing statements, also a feature I've found very useful. I am convinced that Intuit rolls out upgrades in such a way as to strongly encourage their customers to upgrade each year. Being able to e-mail invoices and statements should have occurred in one upgrade, not two. Not only that, my 2002 version emailing feature stopped working earlier this year as the 2002 version is no longer officially supported. I have never heard of a product that disabled functionality in this way. When I initially upgraded, I had no idea that there was a built-in time bomb. But again, this is a way of "encouraging" you to upgrade. So if you want to use this program, be prepared to purchase upgrades indefinitely or else you may find you can't use some feature a few years from now. When the email feature was disabled, I called Intuit and the gal that I talked to didn't believe me at first, but after checking, she acknowledged that yes that feature is disabled and the solution is to upgrade. I have no particular problems with the software, but I do have problems with the policies of Intuit. If you buy it, expect you may have to upgrade. Intuit is very interested in revenue, which is fine and necessary for a company to survive. But they are interested in it to a degree which can alienate customers and which I suspect will cost them quite a bit of money in the long run, especially as Microsoft is just about to roll out their Small Business Accounting program - perhaps the first worthy competitor to QB.
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