QuickBooks Premier 2002

by Intuit

Product Details

• Shipping Weight: 1 pounds
• Shipping: Currently, item can be shipped only within the U.S. and to APO/FPO addresses. For APO/FPO shipments, please check with the manufacturer regarding warranty and support issues.
• ASIN: B00005S8HU
• Date first available at Amazon.com: November 26, 2001
• Average Customer Review: 1.7 out of 5 stars  See all reviews (13 customer reviews)
• Amazon Best Sellers Rank: #20,672 in Software (See Top 100 in Software)
• Discontinued by manufacturer: Yes

Product Description

Amazon.com Product Description

QuickBooks Premier 2002 provides comprehensive tools for small-business financial management. In addition to the benefits and features of QuickBooks Pro, QuickBooks Premier can help you gain insight into how your business is performing, improve accuracy, and save even more time with new reporting and analysis tools, advanced accounting features, remote access, and much more. QuickBooks Premier can even integrate with other software applications so data can be shared.

Find specific transactions faster by searching for specific customer information. Track customer payments more easily by applying specific credits to certain invoices. Other new features include additional journal entry options, improved reconciliation reporting, a password-protected close date, and a closing date exception report. In addition, the remote access feature allows you to work from anywhere you want.

Get three months free service of Deluxe Payroll with this product. Accomplish everything from calculating your payroll to tracking, preparing, filing, and depositing your federal and state payroll taxes. It even includes an electronic direct-deposit feature. Receive two months worth of free credit-check services. Understand your customers' credit histories before you extend credit. You can also automatically back up all your critical PC data right from QuickBooks with a Premium Plus System Backup subscription. QuickBooks Premier includes a 20 percent discount on service for 12 months.

Customer Reviews

Most Helpful Customer Reviews

17 of 17 people found the following review helpful:

3.0 out of 5 stars caught in a leg trap, February 9, 2002

By 

wade clement (Longmont, CO United States) - See all my reviews

This review is from: QuickBooks Premier 2002 (CD-ROM)

I have used QB pro for years with several small businesses and find it invaluable...until it has a problem. I am buying 2 copies of 2002 not for the upgrade, but because it might be cheaper than paying $40 for every 10 minutes ($240 hour????) of tech support to try to fix a problem that intuit does not guarantee to fix (compatibility of my otherwise fine QB Pro 99 with windows XP). This charge is absolute usery and does not have a guarantee!

I would very highly recommend looking at the options if you are not a QB user already. I can't recommend other programs as I am trapped in QB (or rather Quicksand?), and to try to leave now could cause far more trouble than it is worth.

16 of 16 people found the following review helpful:

2.0 out of 5 stars Lousy tech and customer support!, January 14, 2002

By 

RFB - See all my reviews

This review is from: QuickBooks Premier 2002 (CD-ROM)

I have used Intuit products for a decade and a half, including Quickbooks and Quicken. They used to be one of the BEST customer service and technical support companies around. Now they are near the bottom! And I'm not writing this on a whim. I'm talking from years of experience with them. The past few years has been horrible.
They charge a lot of money for technical support now, which used to be free. When it was free it was great. Now that I'm paying an arm and a leg for it, they suck. The eSupport center that I paid good money to use has not worked for almost a half a year now and no one has been able to tell me why. In fact, they say it works when it clearly simply DOES NOT WORK!

If you are a long time Quickbooks user you might have to stick with it because it is too time consuming and expensive to switch all your accounting data to new software.
IF YOU ARE CONSIDERING QUICKBOOKS FOR THE FIRST TIME, I WOULD SERIOUSLY CONSIDER GOING ELSEWHERE. The software is pretty good, 3, maybe 4, stars, but technical support and customer service as just as important as the software, and Intuit SUCKS in these areas. I would find an accounting system from a company who gives a damn about their customers AFTER the purchase.
Be warned!

19 of 20 people found the following review helpful:

1.0 out of 5 stars Forget about it!, February 7, 2002

By 

RFB - See all my reviews

This review is from: QuickBooks Premier 2002 (CD-ROM)

Intuit: one of the worst customer service companies on the planet. I have had serious problems with my tech support plan, which I paid a lot of money for, over the past 6 months. It took hours of phone calls over months to finally get someone to do something. You know what they did after all that? Gave me one month of tech support for free! How wonderful! What an insult! 6 months of down time on their eSupport, I have purchased their products every year for 15 years, I spent endless hours trying to get this resolved, and they give me 1 month!

Also, when they say that with the Premier tech support plan that they GUARANTEE that you won't be on hold for more than 10 minutes, I was on hold for 45 minutes and finally had to hang up. I never did reach a tech support person. When I talked to them about it later, you know what I found out? "Guarantee" means nothing whatsoever. They wouldn't do anything for me.

So do I think you should buy this product? Not on your life! Seek a software company that cares at least a little bit about the people who are keeping them in business (their customers).