Customer Reviews

QuickBooks Premier 2002

5 star:		(0)
4 star:		(1)
3 star:		(2)
2 star:		(2)
1 star:		(8)

 

 

I have used QB pro for years with several small businesses and find it invaluable...until it has a problem. I am buying 2 copies of 2002 not for the upgrade, but because it might be cheaper than paying $40 for every 10 minutes ($240 hour????) of tech support to try to fix a problem that intuit does not guarantee to fix (compatibility of my otherwise fine QB Pro 99 with windows XP). This charge is absolute usery and does not have a guarantee!

I would very highly recommend looking at the options if you are not a QB user already. I can't recommend other programs as I am trapped in QB (or rather Quicksand?), and to try to leave now could cause far more trouble than it is worth.

I have used Intuit products for a decade and a half, including Quickbooks and Quicken. They used to be one of the BEST customer service and technical support companies around. Now they are near the bottom! And I'm not writing this on a whim. I'm talking from years of experience with them. The past few years has been horrible.
They charge a lot of money for technical support now, which used to be free. When it was free it was great. Now that I'm paying an arm and a leg for it, they suck. The eSupport center that I paid good money to use has not worked for almost a half a year now and no one has been able to tell me why. In fact, they say it works when it clearly simply DOES NOT WORK!

If you are a long time Quickbooks user you might have to stick with it because it is too time consuming and expensive to switch all your accounting data to new software.
IF YOU ARE CONSIDERING QUICKBOOKS FOR THE FIRST TIME, I WOULD SERIOUSLY CONSIDER GOING ELSEWHERE. The software is pretty good, 3, maybe 4, stars, but technical support and customer service as just as important as the software, and Intuit SUCKS in these areas. I would find an accounting system from a company who gives a damn about their customers AFTER the purchase.
Be warned!

Intuit: one of the worst customer service companies on the planet. I have had serious problems with my tech support plan, which I paid a lot of money for, over the past 6 months. It took hours of phone calls over months to finally get someone to do something. You know what they did after all that? Gave me one month of tech support for free! How wonderful! What an insult! 6 months of down time on their eSupport, I have purchased their products every year for 15 years, I spent endless hours trying to get this resolved, and they give me 1 month!

Also, when they say that with the Premier tech support plan that they GUARANTEE that you won't be on hold for more than 10 minutes, I was on hold for 45 minutes and finally had to hang up. I never did reach a tech support person. When I talked to them about it later, you know what I found out? "Guarantee" means nothing whatsoever. They wouldn't do anything for me.

So do I think you should buy this product? Not on your life! Seek a software company that cares at least a little bit about the people who are keeping them in business (their customers).

Quickbooks 2002 is just another opportunity for Intuit to extract a few more dollars from your bank account. This product features items that are hardly worth the price tag, and according to my CPA, features that will hardly be used by even the most sophisticated accountant. Customer support is horrible. I used Quicken and then Quickbooks for quite some time and was very satisfied. Many of my associates have complained about their difficulties involved in navigating Quickbooks. This has not been a problem for me. I don't have an issue with Intuit and I am not a disgruntled consumer. Quickbooks is a great seller simply because people don't know any better. Unfortunately, the newer versions have higher price tags and are couple with less than optimum customer support. I am now using MYOB, and I will tell you that it's like a breath of fresh air.

If you like your current Quickbooks bank statement reconciliation, forget the upgrade. It vanishes, and you get an extended register instead. The package says all former reports plus updated ones, but call support and ask for the old one and the response is, "That isn't a valid question."
Currently running payroll on your version of Quick Books? You can't even use the one in QuickBooks Premier unless you pay extra to subscribe to their services.
Once you upgrade, none of your data will work on the earlier copy of Quick Books. You are toast.

We'll I use to work for Intuit and people would call and complain that they did not receive their products and was overcharge, and most of all the waiting time.
I never thought nothing of that , until I now filed 1040ez online and they screwed up, trying to reach them is a joke...
Anyway the products aren't half bad but the service is one of the worst, so get it right the first time or gamble and see if you can get actual help, technical, customer service etcc.....

Do not buy this software unless you have deep pockets and don't mind spending lots of money on support. I don't want to sound paranoid but this software has bugs built into it to force you to call support. (did I mention the software come with 0 support) not 60 days not 30 days not even 1 day of support is included with the purchase.
And all the great services that the product tells you about cost additional with monthly fees.

This "deluxe" version for QuickBooks is GREAT for ones that need ALL the features. I am a Certified QuickBooks ProAdvisor and have used several versions over the years--would I recommend this upgrade??

I have and will advise ANY of my clients to upgrade to the 2002 version, but not all would need this one. It's excellent for those clients that I need to see their files more than once/ month. They can, along with myself( I have the Acct's Version) REMOTE ACCESS (with passwords) specific files/problems/updates.

CLOSING Date--and faster RUN time: Remember how your software would slow to a crawl if you have been using QuickBooks for more than a few years?? NO problem anymore--close off those past years and archive them.

Improved Accounts Receivable, Better Bank Reconciling, emailing statements (great time-saver !)..these are a few features I really like.

The 2002 upgrade has many improved features, which IF you have not upgraded for a few years, NOW is the time to do it!

I have said, and will continue to admit I am NOT fond of raised prices---and I have not changed my position...but I also am happy to be using the 2002 version !

Nancy M. Schiff
Certified QuickBooks ProAdvisor
Schiff Management...

To Whom It May Concern,

I had a problem with my QuickBooks and sent several complaints which were never answered, so I doubt that this one will be either.

Actually, my wife figured out how to remove the link that was showing up for 'Payment Network' and that fixed it. She got her answer from the QuickBooks community and not from Intuit. In fact, that is one of the biggest complaints I have about Intuit, being that there is a lack of customer support unless you pay for it.

I tried to get the answer from one of your customer service people and was very disappointed in the service that I got. He wouldn't connect me to his supervisor and when I asked if there was some way to identify him to file a complaint, he told me that there was not. And then told me that he could not help me unless I was to pay $20 and process at least $ 20 per month through intuit. He refused to help me and cut the call short. I didn't think that it was right to include this link that basicly sells a product that Intuit offers and all I wanted to know was how to remove it. He told me that it was part of the software and could not be removed.

I have a lot of time and energy invested in Quickbooks with inventory control and pricing and quotes and invoices and keeping track of customers and a lot of customizing and wish I would have known ahead of time that I was going to be hit with commercials every time I did something on the program. I would have chosen Peachtree or another program.

I am wasting my time trying to get through to someone when I know you don't really care. Perhaps it is better for me to vent my frustrations through a blog space dedicated to QuickBooks and see how many others feel this way.

Maybe this way I could save others from the frustrations that I have had using QuickBooks.

Thanks if you are still reading,

Gary Usinger

I have the Quickbooks 2009...had to call customer service to get the software registered...was on the call for 1 hour and 31 minutes...over an hour on hold because I refuse to give a credit card number for the so called service plan...I asked the non English speaking rep to transfer me to a supervisor...she refused...out right refused...thank god there are other programs out there that do what Quickbooks does...you are completely correct....Intuit SUCKS...Don't buy this product...