QuickBooks Pro 2002 5-User

by Intuit

Product Details

• Shipping Weight: 1 pounds
• Shipping: Currently, item can be shipped only within the U.S. and to APO/FPO addresses. For APO/FPO shipments, please check with the manufacturer regarding warranty and support issues.
• ASIN: B00005S8HT
• Date first available at Amazon.com: November 26, 2001
• Average Customer Review: 1.8 out of 5 stars  See all reviews (4 customer reviews)
• Amazon Best Sellers Rank: #25,580 in Software (See Top 100 in Software)
• Discontinued by manufacturer: Yes

Product Description

Amazon.com Product Description

QuickBooks Pro 2002 includes everything in QuickBooks Basic, plus advanced tools for managing your business finances. It's fast and easy to set up, learn, and use, and starts saving you time right away. Enjoy the convenience of organizing all your financial information in one place with no accounting knowledge necessary. Easy transactions help you get paid and pay others.

With just one click of a mouse, you can create reports to see how your business is performing. This includes estimating, time tracking, integration with other business software applications, and many new features. QuickBooks Pro 2002 also includes many improvements to the options for small businesses, such as improved customer tracking, a find function, and customized forms.

Keep accurate accounts-receivable data by applying credits to specific invoices or applying one payment to multiple jobs. Create estimates and convert them to bids, or create multiple and duplicate estimates easily. Track time throughout a job, and print job-cost summaries when the work is done. Save more time by letting up to five users access the same QuickBooks file at the same time. Share information with Outlook, Word, Act!, and Excel. Integrate key data with other software applications for your type of business.

Note: this a five-user pack.

Customer Reviews

Most Helpful Customer Reviews

17 of 18 people found the following review helpful:

1.0 out of 5 stars Intuit needs to wake up!, March 3, 2002

By 

K. Kirkpatrick - See all my reviews

This review is from: QuickBooks Pro 2002 5-User (CD-ROM)

Quickbooks seems to be very limited, 5 concurrent user limit regardless of how many copies you buy.

During the period of time I've tried to contact them through their E-commerce site, I have discovered that they have absolutely insulated themselves from the public... not a good sign.

The QB software can't be downloaded even from the Intuit site, yet requires post installation activation. In other words you have to wait till they get around to sending the CD to you, and then after getting it loaded you have to ask them for permission to use it. Upgrade your hardware and you could end up jumping through hoops of fire in order to get it working again.

After spending several hours over two days trying to access their E-commerce site, which cannot be accessed unless you set up your own system security to basically drop its trousers, I have come to the conclusion that Intuit is poorly equipped to service the business management and accounting needs of other companies if they manage their own site security, marketing and PR so poorly.

After all of this, they were unable to find my order to cancel it.

Do you want your small business accounting software to be writen by a company that can't find it long enough to pull it's thumb out?

I will not buy Intuit software again until such time as they return to the practices that built their reputation.
Customer support and access
Precise and accurate internal management of their company.
Proper E-commerce website security

18 of 22 people found the following review helpful:

1.0 out of 5 stars Forget about it!, February 7, 2002

By 

RFB - See all my reviews

This review is from: QuickBooks Pro 2002 5-User (CD-ROM)

Intuit: one of the worst customer service companies on the planet. I have had serious problems with my tech support plan, which I paid a lot of money for, over the past 6 months. It took hours of phone calls over months to finally get someone to do something. You know what they did after all that? Gave me one month of tech support for free! How wonderful! What an insult! 6 months of down time on their eSupport, I have purchased their products every year for 15 years, I spent endless hours trying to get this resolved, and they give me 1 month!

Also, when they say that with the Premier tech support plan that they GUARANTEE that you won't be on hold for more than 10 minutes, I was on hold for 45 minutes and finally had to hang up. I never did reach a tech support person. When I talked to them about it later, you know what I found out? "Guarantee" means nothing whatsoever. They wouldn't do anything for me.

So do I think you should buy this product? Not on your life! Seek a software company that cares at least a little bit about the people who are keeping them in business (their customers).

1 of 1 people found the following review helpful:

1.0 out of 5 stars QuickBooks Pro - Quick to end support., March 1, 2004

By A Customer

This review is from: QuickBooks Pro 2002 5-User (CD-ROM)

QuickBooks 2001 is no longer supported. I assume that Intuit will drop support at the rate of one edition per year. It is more like leasing the software for 3 years, not buying it. Even the extra cost features became unusable.