Customer Reviews

QuickBooks Pro 2002 5-User

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Quickbooks seems to be very limited, 5 concurrent user limit regardless of how many copies you buy.

During the period of time I've tried to contact them through their E-commerce site, I have discovered that they have absolutely insulated themselves from the public... not a good sign.

The QB software can't be downloaded even from the Intuit site, yet requires post installation activation. In other words you have to wait till they get around to sending the CD to you, and then after getting it loaded you have to ask them for permission to use it. Upgrade your hardware and you could end up jumping through hoops of fire in order to get it working again.

After spending several hours over two days trying to access their E-commerce site, which cannot be accessed unless you set up your own system security to basically drop its trousers, I have come to the conclusion that Intuit is poorly equipped to service the business management and accounting needs of other companies if they manage their own site security, marketing and PR so poorly.

After all of this, they were unable to find my order to cancel it.

Do you want your small business accounting software to be writen by a company that can't find it long enough to pull it's thumb out?

I will not buy Intuit software again until such time as they return to the practices that built their reputation.
Customer support and access
Precise and accurate internal management of their company.
Proper E-commerce website security

Intuit: one of the worst customer service companies on the planet. I have had serious problems with my tech support plan, which I paid a lot of money for, over the past 6 months. It took hours of phone calls over months to finally get someone to do something. You know what they did after all that? Gave me one month of tech support for free! How wonderful! What an insult! 6 months of down time on their eSupport, I have purchased their products every year for 15 years, I spent endless hours trying to get this resolved, and they give me 1 month!

Also, when they say that with the Premier tech support plan that they GUARANTEE that you won't be on hold for more than 10 minutes, I was on hold for 45 minutes and finally had to hang up. I never did reach a tech support person. When I talked to them about it later, you know what I found out? "Guarantee" means nothing whatsoever. They wouldn't do anything for me.

So do I think you should buy this product? Not on your life! Seek a software company that cares at least a little bit about the people who are keeping them in business (their customers).

QuickBooks 2001 is no longer supported. I assume that Intuit will drop support at the rate of one edition per year. It is more like leasing the software for 3 years, not buying it. Even the extra cost features became unusable.

People that are disappointed with the software usually have tried to set this up themselves without help. I have been a Certified QuickBooks ProAdvisor since inception of the program, and my MAIN job is FIRST to set up the program correctly. Once it is set up, it is easy to train most anyone to use most of the functions, especially in the 2002 Version.

Intuit Customer Service is minimal at best, I agree---but that is why you should call a CERTIFIED advisor in your area (but with the QB remote access, ANYplace is adaptable now) with an accounting background. It will save you time, and aggravation !

I have used every other accounting software package out there, and I really just recommend QBooks for most businesses. It's functionality, ease of use and reporting functions are GREAT!. I have all my clients up and running with deposits, checks, invoices, emailing statements, job profitabilities etc etc.within 2 hours WHEN it's been set up properly !

I have taken many clients off other software out there in the market that has cost them many lost hours, wasted money and MUCH frustration. Intuit has raised their prices, I agree---(something I am NEVER fond of) BUT it's STILL a big Bang for the Buck ...from someone that KNOWS the product very very well!

Nancy M. Schiff
"QuickBooks Guru"