- Platform: Mac
- Media: CD-ROM
- Item Quantity: 1
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Most Helpful Customer Reviews
64 of 66 people found the following review helpful:
1.0 out of 5 stars
Extremely Disappointed: So Buggy I Can't Even Get Started,
By A Customer
This review is from: Quicken 2004 for Mac (CD-ROM)
I have been using Quicken for the Mac since 1992. I have probably upgraded at least 6 times without any significant issues. I have been using Quicken 2002 for the past couple of years and was excited for 2004, hoping it would fix some of the bugs and crashes I seem to be having. Because of my positive experiences in the past, I did not do significant research before purchasing. Big mistake.I just downloaded and installed Quicken 2004 and converted my 2002 data file. To my suprise my overall networth balance was off by nearly 50%. I started reviewing individual accounts and realized that all of my investment and retirement account balances were incorrect, several stating zero balances. I tried and retried to convert from previous versions of my data file, with no luck. I poured over the Intuit site and realized they have not acknowledged this problem and have very little trouble shooting support for this version. The Intuit offices are closed so I am unable to reach Technical or Customer Support. I read on their site that they charge $1.95/ minute for phone support. So now I have to pay them to fix their bugs. After reading the reviews here I see that even if I resolve my data problems, the program itself is not stable. Needless to say I am returning this product tomorrow. I will just put up with the crashes and bugs of my 2002 version. Ridiculous.
33 of 34 people found the following review helpful:
2.0 out of 5 stars
Useful enough, but not trustworthy,
By HistoryProf (California) - See all my reviews
This review is from: Quicken 2004 for Mac (CD-ROM)
Quicken users get substantial benefits -- but if your finances get complicated, you should NOT trust Quicken. My particular problem -- with Q98, 2002, and now 2004, has to do with user-entered lots while selling securities. The function simply does not work, and trying to correct its errors gets things worse and worse. In the end, one can only simply ignore the program's claimed ability and calculate capital gains on ones own.This is important: many users might rely on the Capital Gains reports that Quicken generates while doing taxes. DO NOT DO THIS if you have user-entered lot designations, because the results are likely to be nonsense. The fact that Intuit has no mention of this bug in its FAQs and offers no fee-free customer support even for what is clearly their bug is not encouraging. I'm returning this (I upgraded mostly because I hoped they had finally fixed this bug). Worst of all: if your software makes weird and egregious errors in one function, can you trust it in ANY function? It's a shame, because Quicken offers a lot. But the fact is I don't really trust it any more.
23 of 23 people found the following review helpful:
1.0 out of 5 stars
Do NOT BUY or BE SORRY!,
By
This review is from: Quicken 2004 for Mac (CD-ROM)
Having been a loyal user of Quicken 98 and 2000 since 1996, it was logical to upgrade when I switched to OSX. This product could not be more screwed up. Entries are mysteriously lost and duplicated. Reconciling does not work at all as numerous entries are not recognized, making accounts appear out of balance. And so on. After hours of trying to figure out what "I" was doing wrong, I went onto Intuit website only to find out that this (and more issues) are common problems. My solution for now is to go back to Quicken 2000 and launch with OS9 (major pain, but better than having consistently unreliable software/financial data). As soon as a comparable product is available for Mac I will switch. Unless you want to spend countless hours rebuilding your data, DO NOT BUY. Any review supporting this product could only be written by an Intuit executive or major shareholder. I've never been compelled to write a product review before, but this product is SO BAD, and Intuit is so unresponsive, it was my only option.
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