Customer Reviews

TurboTax Deluxe 2002

5 star:		(67)
4 star:		(15)
3 star:		(21)
2 star:		(34)
1 star:		(462)

 

 

As a loyal TurboTax user since at least '94, I was shocked to find that this year's licensing restricts the software for printing to a single computer. I have contacted Intuit support and I was told that if I (1) buy a new computer (2) want to print from work (3) my computer crashes (4) any other reason I can't get my pc to print, I will have to buy a new license from Intuit. It sounds like they've decided to license personal finance software like an Operating System from Microsoft. I really don't understand that mentality. I don't believe that computers use personal finance software, I think people do. Buy TaxCut, I know I will next year (or if my PC crashes, etc.) and send Intuit a strong message!

I've used this program for many years, and it is an excellent tax program, but the new activation scheme makes it a poor choice now for me. Here's why:

I can no longer work on my taxes on the computer in my study (that has no attached printer), and then copy the tax file and print out the results on another computer in my same house that IS attached to a printer, without buying another "license"--that is, another turbotax program at the list price!

The program can only be installed on one PC. Tough luck if it the one you work on but is not attached to a printer. You can't copy the tax file and print it out elsewhere because you can't install the program you bought "elsewhere"--even in the same household-you have to buy another program!

In my house, the computer with the printer is not where I can find the peace and quiet to work on my taxes. That one is in my study, but does not have a printer. I copy all other files--word documents etc and transfer them to the 'family room' computer for printing. Can't do that with turbotax without buying 2 programs.

I use to put turbotax on both computers, and use one in my study for working on the taxes and the other for printing out the final result. Can't do that anymore unless I buy another program.

I know they want to prevent unlawful copies, but they could have crippled only the print or email function, so you couldn't unlawlfully give the program to someone else (it wouldn't be useful without the ability to print the return)--instead they disallow installation totally on more than one computer.

If this isn't an issue with you--and it won't be for many users, it's a great tax program, but in my situation (and for others like me)you'll have to buy another program to print the tax return.

I've used TurboTax since 1986 and this is the last year. I would rate this product a 5 except for Intuit's activation scheme so I'll rate it a 1.

While I had no problem activating TT using the internet, I now find that I'm going to have to reformat my hard drive in the immediate future. This will require that I reactivate the product to continue to use it. The same will be true if I change out the HD or buy a new computer. Also, each time I use the program, my registry is modified on the next boot which is a direct result of Intuit's activation scheme.

I haven't let others use my copy of TT but I feel like I'm being punished anyway.

Looking back through my collection of TurboTax files I see that I've used the product every year since 1996. This year I bought the product without a second thought and was dismayed to discover the product activation requirement (can print or efile from the original install computer ONLY) after loading the application. You MUST use the internet to do this. As the phone support number requires you have a PIN that can only be obtained by supplying your personal details on the Web. If you have no pin, the phone support message tells you twice, the "exciting news" that you must use the web or "goodbye". You are disconnected. Users without internet simply cannot use the product.

Well this user is done with kowtowing to Intuit. No more "rebate coupons" (pay now, spend 15 minutes following fine-print instructions and possibly see a rebate six to eight weeks later in an envelope that looks more like advertising than a check - so you might throw it out). Nor am I willing to be forced into their regime of dealing only with the computer - for product activation, support. It's just to much nonsense. Goodbye Intuit.

Although this is a great product and does the job well, Intuit now requires product activation, in the style of Windows XP and Office XP. I've bought a copy of this software every year since 1994, but I will switch to a different product next year if Intuit continues to require product activation. After all, if they don't trust us with their software, why should we trust them with our taxes?

Do you trust your taxes to one computer and one hard drive? I don't!

After ten years, I won't even think of buying a product that I can't install on a backup or reinstall if something breaks on my computer. Intiut's support pages say you can't install even one backup!

If Intuit is so worried, they should have a way to bond to street address printed on return or something like that. Something rational.

First let me say I have been a Turbo Tax user for over 5 years and love the product. That said, if you decide to purchase Turbo Tax, be very careful....My copy of Turbo Tax was actived 3 days before I purchased it and the best Tech Support could do was to tell me to return it to the place of purchase and try another package. So, buyer beware is definitely the rule with Turbo Tax 2002.

I bought TurboTax Deluxe 2002 and have regretted ever since. First, the whole activation issue is annoying.... Also, I think it's rude that intuit installs...(C-Dilla). When you uninstall turbotax, C-Dilla ... stays on your computer.

I traded in my copy of turbotax for TaxCut 2002 Deluxe and I'm much happier now. The programs are virtually identical (except that TaxCut doesn't install suspicious programs on your computer... I'm never buying turbotax again.

I purchased this software new "in the box". I have used Turbotax for 10 years and have generally been satified. This year the software would not allow me to "activate" the software over the internet and all I received was a message informing me that the multi digit product number had already been used to "activate" a copy of this program on another computer. Tech support was useless and could not understand that this was Turbotax's problem and not mine. The only solution they could offer was to return the product to the place of purchase and hope that the replacement copy has also not been compromised. This is not a good way to keeep customers. I pity the poor consumer who purchases a copy on April 14, 2003 and finds himself in the same situation. If Turbotax thought it was useful to add this "feature", it could have at least sealed the boxes so the product activation number could not be "stolen". Turbotax needs to resolve this issue asap or they won't need to worry about piracy-- all of Turbotax's prior customers will switch to Taxcut or other tax software you can actually use without undergoing an FBI investigation.

I have used TurboTax since 1989 and it just keeps getting better, at least until 2002.
This year I returned TurboTax and bought TaxCut after the install messed up and requested another [ammount of money] to register the program. Also, the rebate for the State tax program and the rebate for purchasing Quicken 2003 require the same original proof of purchase.