Investigating Human Error: Incidents, Accidents, and Complex Systems: Incidents, Accidents and Complex Systems [Hardcover]

Barry Strauch (Author)

Book Description

Publication Date: August 2002

This volume presents a method to investigate the human performance issues associated with an accident or incident, with a detailed discussion of the types of data to collect, and methods of collecting and analyzing data. The book should be of interest to accident/incident investigators, specialists in nuclear, chemical processing, aviation and other critical industries, safety experts, researchers and students in the field of human error, human factors, ergonomics and industrial engineering, and government agencies for regulation, health and safety.

Product Details

• Hardcover: 350 pages
• Publisher: Ashgate Pub Ltd (August 2002)
• Language: English
• ISBN-10: 1840149310
• ISBN-13: 978-1840149319
• Product Dimensions: 9.3 x 6.2 x 1.2 inches
• Shipping Weight: 1.4 pounds
• Average Customer Review: 4.5 out of 5 stars  See all reviews (6 customer reviews)
• Amazon Best Sellers Rank: #4,797,911 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews

11 of 12 people found the following review helpful:

5.0 out of 5 stars An outstanding guide, one that has long been needed., December 17, 2002

By 

M. Rosenthal (Cincinnati, Ohio United States) - See all my reviews

This review is from: Investigating Human Error: Incidents, Accidents, and Complex Systems: Incidents, Accidents and Complex Systems (Hardcover)

Just as our transportation system, like most complex systems, has grown ever more sophisticated, so have the means of investigating when those systems suffer failures. For years, a pronouncement of "human error" signaled the end of an accident investigation; now it often marks the beginning. It is no longer sufficient to conclude that an error occurred; investigators must now determine why it occurred and what can be done to prevent a recurrence. Yet surprisingly, there has been little in the training canon to prepare the accident investigator for this central function. That is, until now, because Dr. Barry Strauch has masterfully filled that gap. "Investigating Human Error: Incidents, Accidents, and Complex Systems" is that rarity in the literature of any discipline: a text that is thorough, well-organized and also a pleasure to read. Strauch is clearly at home in both the academic world and the gritty, high-stress environment that surrounds the investigator in the field. Each page of his book is informed by his years of experience as an investigator, an educator and a human factors psychologist. With the systematic, insightful approach presented by Strauch, complex systems are no longer impenetrable to the investigator; human error ceases to be a conundrum. Furthermore, Strauch's audience extends well beyond the ranks of investigators alone. His book will be profoundly appreciated by the people who work in airlines and other complex systems, by those who manage them and by those who analyze and regulate them. In fact, Strauch's work will be a compelling read for anyone who is fascinated and perplexed by humans failing to perform as they should in critical missions.

9 of 11 people found the following review helpful:

5.0 out of 5 stars Superb, October 12, 2002

By 

Lana Norton (New York, NY USA) - See all my reviews

This review is from: Investigating Human Error: Incidents, Accidents, and Complex Systems: Incidents, Accidents and Complex Systems (Hardcover)

Dr. Barry Strauch's book is a superbly written and researched account by an investigating expert. He weaves an informative tale that maintains an anecdotal and entertaining tone throughout. Dr. Strauch is, quite simply, a literary wizard. His book is truly a gift to the aviation world. His first-hand account of many infamous accidents combined with his expertise and step by step techniques make this an educational yet interesting read. This reader highly recommends this book to anyone in the field of aviation or any person with an interest in the field. This book is a classic in the vein of "Normal Accidents," Charles Perrow's masterpiece. Five stars.

1 of 1 people found the following review helpful:

3.0 out of 5 stars Useful but there are better books, May 31, 2008

By 

Mr. Andrew Evans "Andy Evans" (Aberdeen, UK) - See all my reviews
(REAL NAME)   

This review is from: Investigating Human Error: Incidents, Accidents, and Complex Systems (Paperback)

One gets the impression that Strauch sees people involved in accidents as 'patients' who symptoms must be probed or worse that his approach is more like a pathologist, seeking the cause of the error. Hence heavey emphasis on substance abuse testing for example. Much better is Dekker's book The Field Guide to Understanding Human Error. The latter is better preparation.