Customer Reviews

Investigating Human Error: Incidents, Accidents, and Complex Systems: Incidents, Accidents and Complex Systems

5 star:		(4)
4 star:		(1)
3 star:		(1)
2 star:		(0)
1 star:		(0)

 

 

Just as our transportation system, like most complex systems, has grown ever more sophisticated, so have the means of investigating when those systems suffer failures. For years, a pronouncement of "human error" signaled the end of an accident investigation; now it often marks the beginning. It is no longer sufficient to conclude that an error occurred; investigators must now determine why it occurred and what can be done to prevent a recurrence. Yet surprisingly, there has been little in the training canon to prepare the accident investigator for this central function. That is, until now, because Dr. Barry Strauch has masterfully filled that gap. "Investigating Human Error: Incidents, Accidents, and Complex Systems" is that rarity in the literature of any discipline: a text that is thorough, well-organized and also a pleasure to read. Strauch is clearly at home in both the academic world and the gritty, high-stress environment that surrounds the investigator in the field. Each page of his book is informed by his years of experience as an investigator, an educator and a human factors psychologist. With the systematic, insightful approach presented by Strauch, complex systems are no longer impenetrable to the investigator; human error ceases to be a conundrum. Furthermore, Strauch's audience extends well beyond the ranks of investigators alone. His book will be profoundly appreciated by the people who work in airlines and other complex systems, by those who manage them and by those who analyze and regulate them. In fact, Strauch's work will be a compelling read for anyone who is fascinated and perplexed by humans failing to perform as they should in critical missions.

Dr. Barry Strauch's book is a superbly written and researched account by an investigating expert. He weaves an informative tale that maintains an anecdotal and entertaining tone throughout. Dr. Strauch is, quite simply, a literary wizard. His book is truly a gift to the aviation world. His first-hand account of many infamous accidents combined with his expertise and step by step techniques make this an educational yet interesting read. This reader highly recommends this book to anyone in the field of aviation or any person with an interest in the field. This book is a classic in the vein of "Normal Accidents," Charles Perrow's masterpiece. Five stars.

One gets the impression that Strauch sees people involved in accidents as 'patients' who symptoms must be probed or worse that his approach is more like a pathologist, seeking the cause of the error. Hence heavey emphasis on substance abuse testing for example. Much better is Dekker's book The Field Guide to Understanding Human Error. The latter is better preparation.

This book is required for my Masters class ... it arrived as described and in a very timely manner.

This book was fine for what it was used for, an aviation class on safety.

I received the book: "Investigating Human Error: Incidents, Accidents, and Complex Systems" a week ago.

Your service is great. I trust you.

Best regards,
David Xu
Shekou, Guangdong, P.R.China