Most helpful critical review
33 of 42 people found the following review helpful
Do Not Purchase This Item! READ THIS!
on October 30, 2013
I bought this watch for my husband for Xmas last year (so under 1 year ago). Within months of purchasing it, the inside of the face started to fog up (NOT FROM HIM, THE WATCH IS DEFECTIVE). He discontinued wearing it for quite some time. He wore it again for a few weeks and something happened from the pressure within the face. The crystal (or face) broke from the INSIDE. NOT FROM ANY DAMAGE THAT HE CAUSED. How could he cause the crystal to break from the inside? This was a faulty product. I reviewed the warranty as to how to return the watch. WHAT A NIGHTMARE! I paid to send the watch in (under $4). About ONE MONTH later, I was contacted by Invicta and was told that the watch was tested and in order to replace the crystal, I need to pay $30 AND an additional $28 to ship it back. First off, the warranty clearly states that it will not repair the crystal due to damage that the owner caused. AGAIN, THIS IS A DEFECTIVE PRODUCT and they will not fix the watch until I pay the $30. And paying $28 to ship the watch back?! I can ship a watermelon to China for less than that. This is an absolute RIP OFF! And to top it all off, if you even attempt to call and get a live human being on the phone, be prepared to wait. I tried yesterday and was caller 38. This is the WORST CUSTOMER SERVICE THAT I HAVE EVER experienced. I am disappointed that Amazon would sell a product that has such a horrific return policy and where the customer service is clearly not a priority. I will make sure to post this on FB to my 700+ friends and inform them of the customer service that is offered. The watch is still sitting at the repair center after I demanded a full refund or a replacement and until I have 3 hours to devote to calling and actually speaking to someone, it will remain there. I just want the gift I got for my husband replaced or refunded, is that asking too much??!! I WOULD NEVER RECOMMEND THIS BRAND OR PRODUCT. NEVER!