Top critical review
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My nightmare with an Invicta watch
on September 13, 2012
I bought the aforementioned watch on August 12th. 2 days after receiving the watch, it stopped working. I called Invicta as indicated on the warranty that came with the watch. They told me to send them the watch and they would repair it. I sent the watch to Invicta (which cost me $12.00)as instructed to do so by Invicta personnel. I called Invicta a week later and was informed that I needed to send an additional $28.00 to pay for shipping to Switzerland for repair. I asked them why they would not replace the watch because I had only had the watch for 2 days before it stopped working. I provided the required proof of purchase with the watch when I sent it to Invicta, so they could clearly see I had only had the watch for 2 days prior to it now longer working. They told me then, that if I had wanted to replace the watch I had to send it back to Amazon, but I no longer had that option because I had already sent the watch to Invicta. I was informed that I needed to pay an additional $28.00 and it would be at least 90 days before I received my watch back from repair. If the company had simply told me to send the watch back to Amazon in the first place, I would have done so, but as I previously stated, the company told me to send them the watch and never made mention of the option to send the watch back to Amazon. At this point, I'm not going to see my watch again until Christmas. Gee, I wish I knew then what I know now. Thanks for your query.