9 of 9 people found the following review helpful:
1.0 out of 5 stars
Stay Away from Product and Tech Support, August 12, 2006
This review is from: IOGEAR Bluetooth Wireless Headset (Wireless Phone Accessory)
I seldom write negative reviews on products.
After the first phone call to Iogear Tech Support I began to realize something was wrong.
I have become used to a standard of Tech support that Indian call centers provice.
U.S. based Iogear support was beyond lacking.
First phone call they blamed the non -Iogear bluetooth adapter.
I told the tech person the items were paired and the wireless headset was chirping. He blamed the non-Iogear bluetooth adapter.
With the Iogear bluetooth adapter and multiple computers with fresh windows installs it was the same story.
5 or six phone calls to tech support. When I asked for a supervisor ( Indian call centers will foreward you rapidly to a supervisor who will either solve the problem or announce that unfortunately you are out of the warranty period) I was told it was 1 15 minute wait for a supervisor.
Not that these fellows were impolite. Just underpaid and underappreciated ( tech support). One was even helpfull.
I called sales and spoke to a senior person named Abder. He promised a return call that never came.
In the end by rereading and rereading the manual ( printed on a booklet 2 inches by 3 inches in size ) there is one reference in the middle of a small paragraph on laptop setup that after pairing you have to press the multi-function button once more to let it take over the audio.
I told each tech support person that it was paired and that i was hearing a "chirping sound:. What could be clearer.
This should of been the first item after checking for a properly charged battery that should of been asked.
When the item finally came up working I found that even though I have a non 2.4 ghz cordless phone I could hear my neighbours phone calls interferring with my test call.
Testing the setup once more several weeks later the sound quality is very poor. Perhaps it could be interference with a Linksys G ( 2.4 ghz) Wireless router ( which is the same frequency as the bluetooth system).
Hopefully this review will steer more than one person / potential customer away from this product.
I can not judge other Iogear products such as their KVM switches but if the level of product and tech support that I received is any indication I would not recommend it .
Shaun Stevens
Ace Employment Services
[...]
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9 of 10 people found the following review helpful:
3.0 out of 5 stars
Serves the basic need but not for advanced use, June 23, 2006
This review is from: IOGEAR Bluetooth Wireless Headset (Wireless Phone Accessory)
I was able to pair it up easily with my Motorola V551 phone. But could not pair it up with my PC which has bluetooth. Looks like there is some profile problem.
I also agree with other reviewers that it does not fit the ears properly. I use the cord which comes along with this to hang it around my neck.
In a nutshell, this is a bargain for thirty dollars if you just need a basic bluetooth handset and don't want to pay much.
Update on 08/01/2006: It has stopped working totally after using it for about 6 months, that too when I was using it very infrequently. The earbud came out and after I fixed it back in, it does not work. Though it shows blue blinking lights, and my phone pairs up with it easily, I can't hear any voice in it. So don't waste your 30 bucks and buy something more expensive and durable.
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4 of 4 people found the following review helpful:
5.0 out of 5 stars
Nice little headset - light and comfortable., June 15, 2006
This review is from: IOGEAR Bluetooth Wireless Headset (Wireless Phone Accessory)
I've had this headset for about 6 months now - it works very well. The nicest thing about it is that it's EXTREMELY light. I also find it very comfortable, and the ear loop makes it very secure. I suppose that depends to some degree on the shape of your ear!
I installed the included "foam" speaker cover in place of the rubber one that's on the unit when shipped, and it's much more comfortable and secure, IMO.
Finally, I've had no pairing issues or call quality issues at all - my phone is a Verizon Treo 650.
I have a Cardo-Scala headset as well - it's a bit bigger, noticeably heavier, a little less comfortable and no more secure. None of those deficiencies is a deal breaker, but the sound quality is simply not as good as this IO Gear model.
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