17 of 18 people found the following review helpful:
5.0 out of 5 stars
Amazing support!, August 11, 2010
This review is from: Iomega 500GB eGo USB 3.0/USB2.0 Portable External Hard Drive - 34988 (Personal Computers)
I got this drive, and it was great. It was faster than I expected in 3.0, amazingly fast! Decently small size, it totally delivers.
Now for the best part. The laptop I bought that this was to go with, died, it has been thru RMA after RMA. Which means the drive sat in my back pack. I had left the usb cable plugged into it, like a moron. When the laptop came back, I pulled the drive out, and it didn't work! I had broken the usb connector inside the case! I have some work stuff on this drive and could not send it out with that stuff still on there, and this drive is NOT made to be taken apart. So I pried the case open and removed the drive, doing some damage to the case in the process. I managed to get my data off the drive.
I then figured I would try to contact iomega to just get a replacement for the usb controller board. I contacted them thru their online live chat function. I told them that I broke it, then I took it apart voiding the warranty. This is the exact quote from the customer service rep.
"iomega: We would be able to do this as a one time replacement. You are correct this does void the warranty but because you were honest about it we will replace the drive for you."
I was simply amazed. I told them I broke it, and that I voided the warranty, and they are still going to replace it!!
From now on, I am always going to try to get the iomega version of anything that I need if its something they manufacture. That customer service is worth the dollar here or there extra their product may cost (even tho this drive was one of the cheaper options there was)
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4 of 4 people found the following review helpful:
5.0 out of 5 stars
Satisfied with the purchase, October 7, 2010
This review is from: Iomega 500GB eGo USB 3.0/USB2.0 Portable External Hard Drive - 34988 (Personal Computers)
Was looking for one that needs no external power. This was a replacement of Buffalo ministation cobalt which I had for less than 2 months. The ego portable external is a good choice for smooth run, fast transfers and great price. Am a satisfied customer.
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4 of 4 people found the following review helpful:
5.0 out of 5 stars
Lightning fast, September 21, 2010
This review is from: Iomega 500GB eGo USB 3.0/USB2.0 Portable External Hard Drive - 34988 (Personal Computers)
It's a lightening in a small pack. Had loads of video editing work which took only half the usual time as on other highspeed hard drives on USB 2.0. Delivers more than expected.
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