Customer Reviews

Iomega CD-RW/DVD-ROM - Disk drive - CD-RW / DVD-ROM combo - Hi-Speed USB - external

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This product claims to play DVD's but what iomega fails to tell you is that no DVD software is included. You have to spend a long time on the ichat customer support site only to discover you have to pay more money for the DVD software. The more I use iomega products the more I am frustrated with their quality and customer service.

I love Iomgea products. However, I could not get this to work with my network computer and after having several 1 on 1 live online chats with their so called tech. support I could not get anywhere with it. And after e-mailing them several times the response I received was a number to try which of course was not toll free. I ended up just sending this back to Amazon.com but, I was really hoping they could tell me what was wrong with it because I would love to have an external CD-RW/DVD-ROM on my network computer.

If you use OS X and buy this you will wind up pulling your hair out and then in an out of the way Iomega support page
(http://www.iomega.com/software/cdrwdrivers.html) you will find the following statement "Iomega HotBurn does not currently support Mac OS X or Mac OS 9.2."

THEN, they will try to sell you software at a "special price" only $34.95!

Or you have to buy Toast for $89.95. Plus no DVD software.

I wish I wasn't so cheap and had been willing to shell out the bucks for a Que Firewire drive.