Customer Reviews

Ionic Pro 90WA2000BA01 PurePro WA200 Professional Air Purifier, Graphite

5 star:		(5)
4 star:		(0)
3 star:		(0)
2 star:		(0)
1 star:		(4)

 

 

I bought the Pure Pro with great expectaions and in the first month was pleasantly surprised. Owning a similar, but older and more expensive Oreck XL Signature model, I was impressed by the much amount of dust and dirt that the Pure Pro pulled in over a one month period. Considerably more effective than my particular Oreck model, as there is a much larger collection plate area in the Pure Pro. There is a newer Oreck that I believe would be much more effective. Other positives about the Pure Pro is that the machine is very quiet in the silent mode, is wall mountable, and supposedly can have its collection plates cleaned in a dishwasher.

Now the bad news. This machine seems to have some history of failure as reported through other customer reviews. Mine failed in the second month despite allowing 48 hours to thoroughly dry the washed collection plates. Actually my unit appeared to fail before being cleaned or washed. The manual only specifies 4 hours to dry, although this appears to be a misprint, as Customer Service specifies a 24 hour wait before reinsertion. The manual incidentally contains other inaccuracies such as keeping the unit 12 inches from the wall even though it can be wall mounted and has brackets for that very purpose.

Things do break down and fail even when they are brand new. This is what a warranty is for. But when I contacted Pure Pro's Customer Service, which is apparently not based in the US, the gentleman while quickly agreeing that I had a defective unit, informed me that I would have to pay to ship the unit back ($18) and that they have to charge me a handling/shipping fee ($30)to send a new one back to me. So, so far in the last 4 months I will have spent about $78 in shipping and handling fees. Its a good thing it takes them 6 weeks to get a unit to me, otherwise I don't think I could afford the one year waranty period.

I bought this from Amazon in January 2007. By mid April the collection plates stopped working. The fan and lights worked so you don't realize it's not working until you wonder why you don't have to clean it. You place an AM radio next to the unit. If you don't hear a buzz, it's not working, something I found out by accident, but confirmed by their customer service person. To return under their warranty, not only must you pay shipping costs, but they want another $20 sent to a separate address. The extra $20 gets me. You shouldn't have to pay them more money for a defective product. I don't recommend this product.

I bought this from Amazon in April 2007. Just as the other reviews state the unit worked about a month. Amazon sent me a replacement in June and that unit worked until July. The fan and lights worked so you don't realize it's not working until you realize there is no dust on the collection plates.

My husband and I purchased this unit direct from the company over 3.5 years ago, and it's still going strong. This purifier is amazing! My husband simply followed the manufacturer's guidelines and it has not failed yet. He usually sanitizes it in the dishwasher, then he lets it completly air dry for about 2 days, and it's always worked. The loud cracking sound that is heard once in a while is when the machine pulls in a large particle or debris from the air. I you open the machine and clean it (wipe grid with a dry cloth)the sound goes away. It's so sad to see a product that works so well get such a horrible rating. It's helped me with my allergies and asthma. I can't even sleep without it anymore. The fact that it can mount on the wall is great too. I think when the manufacturer recommended the placement away from the wall they are specifically talking about it being placed on a table top(not it being mounted on the wall. When it is mounted on the wall the air is pushed outward instead of upward, so maybe that's the reason. this machine kept me from getting sick in house overun by mold. All-in-all a great piece of machinery!

This is the second machine I have purchased. The first one ran day and night for years. I have several allergies, including one to mold and mildew. I keep the PurePro running in my home constantly. I have IonicPro minis running in the bedrooms. Since I have been using the machine,my allergies are much better. I am so happy I do not take allergy shots any more, and hardly have to use medication. When I do it is because I have been outdoors during pollen season. I recommend the PurePro to anyone who has allergies, it really makes a difference.

LOVe LOVE LOVE it... I have 3 of these and I love them....... easy to use, easy to clean and they keep the house smelling clean and fresh.... buy them ........ great great great.....

I have two of these at this point in two diff settings, an art studio and in my home and I've had no probs w this product.It has to be cleaned about once a year to work right and the light comes on and tells you that.It is amazing for a studio and at home is used just for air quality in the winter ...great in both capacities and still working perfectly.The instructions are very straightforward for cleaning and no big deal.It does clean rooms very quickly and quietly, not true of the one by honeywell that my parents have which is loud and slow .

Although the product description seemed promising, this product had an electrical problem from the start. As soon as I set it up and turned it on, I noticed a loud cracking sound coming from the unit, about every 10 seconds or so. I looked inside the unit and a visible blue spark could be seen. It appeared that either the product had a problem with a fuse or a bad connection inside the unit. Luckily, I was home when this happened- what if the spark had caused a fire? I returned the product immediately and have since bought another air purifier. This one is not worth the money and is a huge safety hazard!

I am so pleased..I needed to get a second air Purifier for my parents House and i did not hesitate again to get the PurePro air purifier...Its all they said it would be and more..I love it!!!!