The Irwin Handbook of Telecommunications Management [Hardcover]

James Harry Green (Author)

Book Description

Publication Date: March 22, 2001

Information and Solutions for Today's Telecommunications Systems

Regardless of your industry, you’ll find James Harry Green’s The Irwin Handbook of Telecommunications Management, Third Edition an authoritative how-to solutions manual for every telecommunications management question. Now comprehensively revised and updated, this classic resource provides hands-on techniques for understanding today's major technological changes -- and incorporating them into your organization's telecom strategy. Covering the entire spectrum of 21st century telecommunications, the Handbook makes it easy to locate, understand, and implement:

* Long-range planning, feasibility analysis, and forecasting
* The selection and management of telecom equipment and services, writing and evaluating responses to RFPs, managing long distance services, and more
* Management of a telecom facility -- including PBX and key telephone equipment, automatic call distributors, voice processing equipment, local area networks and Internets, wide area networks, convergence, and video and audio conferencing equipment
* Specific techniques for effective cost containment
* Telecommunications operations -- from fraud and disaster prevention to project management, quality control, security and more

Editorial Reviews

From the Back Cover

"Without a doubt, this is the best book ever written on telecom management. If you're in it, you must have this book."

­­Harry Newton

Teleconnect Library

An ideal companion to The Irwin Handbook of Telecommunications

The Only Book to Provide Managers In Any Business with Updated Information and Solutions for Today's Telecommunications Systems

The Irwin Handbook of Telecommunications Management is renowned for covering every important telecommunications system management issue. Now comprehensively revised and updated for an increasingly complex telecommunications field, this classic resource provides hands-on techniques for understanding today's major technological changes­­and incorporating them into your organization's overall telecom strategy.

Topics new to this edition include:

Techniques to integrate automatic call distribution equipment with the Internet The emergence of competitive local exchange carriers (CLECs) * The difference between incumbent and competitive LECs * Internet service providers (ISPs) and how to evaluate and select them * New technologies that allows employees to work from home * Server and e-mail management * Frame relay and intranet or virtual private network selection and management * Internetworking equipment and services * Firewall and router selection and management * Management of data network bandwidth

The Irwin Handbook of Telecommunications Management contains many practical tools that you can use on the job. To make them more useful, computer versions are available to purchasers of this book through a special, dedicated Website. Download cost models in spreadsheet form and use them by inserting your own values. For call center load and trunking calculations, a program is included that can be run on any Windows computer.

In this era of rapid technological change­­from the Internet's ability to add value at every level of business to the critical decisions that must be made on whether or not to converge voice and data at the network level­­only one book provides invaluable reference material and information for every aspect of telecommunications. That book is The Irwin Handbook of Telecommunications Management, Third Edition. A vital resource for anyone involved in the telecommunications business, it covers the entire spectrum of 21st century telecommunications.

Organized into five sections, The Irwin Handbook of Telecommunications Management makes every important aspect of managing a telecommunications system easy to locate, understand, and implement:

• Part I is a comprehensive overview of telecommunications management, addressing issues including the Telecommunications Act of 1996, current and long-range planning, feasibility analysis, and forecasting.
• Part II discusses the selection and management of telecom equipment and services. Chapters examine management of Internet services, writing and evaluating responses to RFPs, managing long distance services, and more.
• Part III covers the management of a telecom facility­­including PBX and key telephone equipment, automatic call distributors, voice processing equipment, local area networks and Internets, wide area networks, convergence, and video and audio conferencing equipment.
• Part IV is about cost control. Besides offering specific techniques for effective cost containment, the chapters in this section cover benchmarking, contracting, outsourcing, and optimizing voice circuits and data network bandwidth.
• Part V puts it all together. From the development of a telecom operations and disaster prevention plan to project management, quality control, security and fraud prevention, and more, it provides a thorough examination of telecommunications operations planning and execution

Comprehensive in scope and concise in detailing the information that busy professionals need to know, The Irwin Handbook of Telecommunications Management provides complete, detailed coverage of the processes and procedures for getting maximum value from a telecommunications system. Managers in any industry can turn to it for authoritative solutions­­and as a necessary how-to manual­­for every telecommunications management question.

About the Author

James Harry Green is an independent telecommunications consultant based in Portland, Oregon. He provides clients with network planning, design, and management services in voice networks, data networks, and call center systems. Green has written a number of articles and books, including Telecommunications Projects Made Easy, Which Telephone Service Provider?, and the essential telecom industry reference The Irwin Handbook of Telecommunications.

Product Details

• Hardcover: 875 pages
• Publisher: McGraw-Hill; 3 edition (March 22, 2001)
• Language: English
• ISBN-10: 0071370587
• ISBN-13: 978-0071370585
• Product Dimensions: 9.5 x 7.7 x 2.5 inches
• Shipping Weight: 3.9 pounds
• Average Customer Review: 4.0 out of 5 stars  See all reviews (2 customer reviews)
• Amazon Best Sellers Rank: #715,776 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews

13 of 13 people found the following review helpful:

5.0 out of 5 stars A great book of enterprise telecommunication system design, August 30, 2001

By 

"aryoba" (West Haven, CT United States) - See all my reviews

This review is from: The Irwin Handbook of Telecommunications Management (Hardcover)

I think the book covers a complete discussion of every telecommunication facility development topic. The book starts from basic issues, such as selecting equipments and using them, to the cost analysis of develop the system. This makes the book comfortable for telco manager who never did business telecommunication system development before. I think this book is perfect for every telco manager. This book is, I think, also suitable for engineers and technicians to open and broaden the cost analysis of systems developed. I think the author is an expert in enterprise telecommunication system design and knows what he is doing.

As a courtesy, I attach the correct table of content...

Part 1: Principles of Telecommunications Management and Planning

Introduction to Telecommunications Management, The Telecommunications Act of 1996, Telecommunications Strategic Planning, Current and Long-Range Planning, Feasibility Analysis, Forecasting Telecommunications Services

Part 2: Selecting Telecommunications Services and Equipment

Developing Requirements and Specifications, Writing Requests for Proposals, Evaluating Responses to Requests for Proposals, Managing Long-Distance Services, Selecting Local Exchange Services, Managing Internet Services, Wiring Plans and Equipment Rooms

Part 3: Managing Telecommunications Facilities

Managing PBX and Key Telephone Equipment, Managing Automatic Call Distributors, Managing Voice Processing Equipment, Managing Local Area Networks and Internets, Managing Wide Area Networks, Managing Video and Audio Conferencing Equipment, Managing Convergence

Part 4: Telecommunications Cost Control

Controlling Telecommunications Costs, Benchmarking Telecommunications Results, Contracting and Outsourcing, Sizing and Optimizing Voice Circuits, Optimizing Data Network Bandwidth

Part 5: Operations Planning and Execution

Developing a Telecommunications Operations Plan, Disaster Prevention and Recovery, Cutover Planning and Management, Telecommunications Project Management, Resale of Telecommunications Services, Controlling Telecommunications Quality, Managing Telecommunications Security, Preventing Toll Fraud, Network Maintenance and Testing, Network Management Systems

Appendixes

0 of 5 people found the following review helpful:

3.0 out of 5 stars Catherine Harris - Great Book, September 12, 2004

By 

Catherine Harris "Catherine Harris" (St. Louis) - See all my reviews

This review is from: The Irwin Handbook of Telecommunications Management (Hardcover)

The author does a great job at providing the information necessary for Teleocommunications Management. I'm a manager with SBC a large telco in St. Louis. The only item I see missing from this book as with other books is the importanace of the ability to manage management. As a telecom manager, I'm not very good at managing people or admitedly have much knowledge of telecom, but I'm great at managing my management which has allowed me to progress. This book needs to not only reflect the managerial concepts of technology, but of salesmanship and the real world scenerios I run into every day. I do however feel this is a great reference for general telecommunications information and would recommend people read it.