- Hardcover: 265 pages
- Publisher: Amer Society for Quality (August 1994)
- Language: English
- ISBN-10: 0873893131
- ISBN-13: 978-0873893138
- Product Dimensions: 9.5 x 6.5 x 0.8 inches
- Shipping Weight: 1.4 pounds
- Amazon Best Sellers Rank: #9,898,627 in Books (See Top 100 in Books)
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