Iso 9001:2000 Achieving Compliance and Continuous Improvement in Software Development Companies [Hardcover]

Vivek Nanda (Author)

Book Description

Publication Date: August 2003

ISO 9001:2000: Achieving Compliance and Continuous Improvement in Software Development Companies is one of the only books that offers advice about implementing ISO 9001:2000 in the software industry. Through this book, quality professionals and practitioners such as project managers, software engineers, and software testers will be able to understand what ISO 9001:2000 requirements can be used to improve the quality of their work, and, if certification to the requirements is desired, how to comply with the ISO 9001:2000 standard.

After reading this book, you will know: how to plan and manage a successful ISO 9001:2000 implementation in a software development organization; how to lead an ISO 9001:2000 implementation, having gained precise understanding of all the requirements and how to satisfy them; how to conduct an ISO 9000 registrar selection; and how to navigate the ISO 9001:2000 registration audit process, pre-assessment audit, and final registration audit, including audit preparation and audit management.

This book is accompanied by a CD-ROM that includes an outline of a quality manual, sample templates and forms, sample audit questions, and a list of acronyms.

Editorial Reviews

Review

Any company interested in developing and implementing a QMS would benefit from the lessons of this book. Its applicability is not limited to product development companies. Rich Anderson Tucson, AZ --Quality Progress Magazine, Aug 2006, pp 88

"author uses a clear, concise writing style..implementation strategy is very straightforward and easy to follow..If you are a professional charged with implementation of ISO 9001:2000, this is the book for you" --Stickyminds.com (copyright)

this book gives solid information on implementation of ISO 9001. A good deal of practical information is included, advice is sound, and literature cited is relevant.
--Software Process:Improvement & Practice Journal, Vol 2, Issue 1, 9 March 2005 --This text refers to the Kindle Edition edition.

About the Author

Vivek (Vic) Nanda has extensive experience in the software industry in various roles, such as quality assurance, system testing, and software development. He has led the successful ISO 9000 implementation (both 1994 and 2000 versions), registration, and maintenance at companies such as: Ulticom, Architel Systems Corporation (a Nortel Networks company), and Ericsson. His experience has included work in defining quality management systems as per Capability Maturity Model for Software (SW-CMM) and TL9000 requirements. Nanda holds a M.S. Degree in Computer Science from McGill University, Canada and a B. Eng. Degree in Computer Engineering from the University of Pune, India.

Product Details

• Hardcover: 271 pages
• Publisher: Amer Society for Quality (August 2003)
• Language: English
• ISBN-10: 0873895940
• ISBN-13: 978-0873895941
• Product Dimensions: 9.1 x 5.9 x 1 inches
• Shipping Weight: 1.4 pounds (View shipping rates and policies)
• Average Customer Review: 5.0 out of 5 stars  See all reviews (1 customer review)
• Amazon Best Sellers Rank: #2,844,329 in Books (See Top 100 in Books)

More About the Author

Vic has several years experience in the software and IT industry, including software development, project management, system testing, and software quality assurance. Vic has extensive experience with Digital Six Sigma (DSS), SEI Capability Maturity Model (CMMi), IT Infrastructure Library (ITIL), TL9000, and ISO9000.

He is the author of the books:
* Six Sigma Software Quality Improvement, McGraw Hill, 2011
User group: http://www.linkedin.com/e/alswg0-glqnqfsh-3c/vgh/3843722/
* Quality Management System Handbook for Product Development Companies (CRC Press), and
* ISO 9001 - Achieving Compliance and Continuous Improvement in Software Development Companies (ASQ Quality Press) - translated in Spanish by Spain's National Quality Standard's body, AENOR.

Vic has also authored several peer-reviewed journal papers, magazine articles, and book chapters on quality/process improvement, and is a speaker at several national and international quality conferences.

Vic is a member of the Editorial Boards of the Software Quality Professional Journal and the International Journal of Performability Engineering; member of the reviewer board for IEEE Software magazine and ASQ Quality Press; and a member of the ASQ National Awards Committee.

Vic is a Six Sigma Black Belt, Certified Manager of Quality/Organization Excellence (CMQ/OE), Certified Quality Auditor (CQA), Certified Software Quality Engineer (CSQE), Certified ISO 9000 Lead Auditor, and ITIL Foundations Certified.

He was awarded ASQ's Feigenbaum Medal for the year 2006, and ASQ's Golden Quill Award (2003). He was profiled in the "Face of Quality" in the Quality Progress magazine, Nov. 2003.

Vic is a member of Philadelphia Software Process Improvement Network (SPIN) Steering Committee, and a Senior Member of ASQ. He has a MS in Computer Science from McGill University, Canada and a Bacc. in Computer Engineering from University of Pune, India.

Customer Reviews

Most Helpful Customer Reviews

6 of 8 people found the following review helpful:

5.0 out of 5 stars Much needed book for Development and Service orgs., March 10, 2004

By 

Mike Tarrani "www.tarrani.com" (Deltona, FL USA) - See all my reviews
(COMMUNITY FORUM 04)    (REAL NAME)   

This review is from: Iso 9001:2000 Achieving Compliance and Continuous Improvement in Software Development Companies (Hardcover)

This is a much needed book for ISVs and other organizations involved in software development because ISO 9001:2000 lays the foundation for larger scale quality initiatives, such as attaining CMM levels 2 and above. More importantly, it not only dispells any misconceptions about ISO 9001 by providing up-to-date information about the 2000 version versus the gaps in earlier versions.

What I like most about this book is the way the author systematically leads you through the basics, including the history, goals and benefits of ISO 9001 registration, and shows how this standard has been greatly improved in the 2000 version. Chapter 2, in particular, imparts the key differences of this version, and thoroughly discusses the relevance of the 90003 recommendations in the document set to software development.

Chapter 3 is where this book segues from background to practical application, starting with an implementation strategy. This chapter outlines an implementation approach and lays the groundwork for the subsequent chapters that cover each of the major clauses in the quality management system. As in the first two chapters the author clearly shows how ISO 9001 aligns to the unique and specific needs of a software development organization. He provides all of the information necessary to understand what is needed to conform to each clause, and presents the information in a manner that makes sense. One especially nice feature of this book is the liberal use of tables and charts, which summarize information and make sorting out the critical elements easy.

Among the strongest chapters are Chapters 7 (Product Realization Requirements) and 8 (Measurement, Analysis and Improvement Requirements). The reason I found these so useful is the material can also be applied to ITIL service level management requirements, or as a standalone framework for IT-to-business alignment. This expands the scope of this book beyond software development. In addition, any IT service provider-not just ISVs and other development organizations-can apply this book's approach to achieving ISO 9001 compliance.

Chapter 9 is especially valuable to organizations that are pursuing ISO 9001 registration because it takes a due diligence approach to identifying potential registrars, then steps you through the registration process. If you are not pursuing registration, but are using this book to implement portions of ISO 9001 as the foundation of a quality initiative, the material in this chapter on auditing is still useful. Another key feature of this book is the appendices and the artifacts provided on the accompanying CD ROM. The appendices include a quality manual outline, forms and templates, and audit questions.

Although this book is aimed at software development organizations interested in, or pursuing, ISO 9001 registration, it also provides invaluable material for any IT organization (internal or service provider). If you are working with or implementing ITIL this book will also prove to be an invaluable resource.