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Key Issues in the New Knowledge Management (KMCI Press) 1st Edition

4 customer reviews
ISBN-13: 978-0750676557
ISBN-10: 0750676558
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Editorial Reviews


"This book is essential for academics, managers, and consultants who want to increase innovation, effectiveness and strategic focus in their organizations. The authors adroitly link the often-abstract issues of information processing and knowledge creation with the tangible and crucial management issues of organizational learning, motivation and culture that executives often neglect when formulating a knowledge management strategy. By relating these concepts in a straightforward, relevant and empowering way, Firestone and McElroy achieve [in this book] what Peter Senge has done for the field of organizational learning. Their carefully conceived structure and highly accessible framework has the capacity not only to inform, but to transform organizations and those who work in them. I highly recommend this book and the others in KMCI's series."
- Benyamin Bergmann Lichtenstein, Ph.D., Assistant Professor of Entrepreneurship and Emerging Enterprises, Syracuse University
Enterprises, Syracuse University

"Joe Firestone's and Mark McElroy's new book is a welcome look at some of the pendant issues to be addressed by any formal attempt to build a conceptual and technical KM system. Their views, drawn from learned analyses and extensive practice, challenge several widely held conceptions. Serious KM professionals and students will find these issues both stimulating and refreshing. They are bound to be engaged by the pertinence of the authors' questions and they will either be convinced by their innovative answers or be inspired to find their own. Key Issues in The New Knowledge Management is a critical reading for anyone who envisions a place for themselves on the KM map in the years ahead."
- Professor Francisco J. Carrillo, Director, Center for Knowledge Systems, ITESM

Book Description

Firestone and McElroy, the architects of the New Knowledge Management (TNKM) provide an in-depth analysis of the most important issues in the field of Knowledge Management

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Product Details

  • Series: KMCI Press
  • Paperback: 350 pages
  • Publisher: Routledge; 1 edition (August 15, 2011)
  • Language: English
  • ISBN-10: 0750676558
  • ISBN-13: 978-0750676557
  • Product Dimensions: 6 x 0.9 x 9 inches
  • Shipping Weight: 1.3 pounds (View shipping rates and policies)
  • Average Customer Review: 3.5 out of 5 stars  See all reviews (4 customer reviews)
  • Amazon Best Sellers Rank: #2,002,149 in Books (See Top 100 in Books)

More About the Author

Joseph M. Firestone, Ph.D. is Managing Director, CEO of the Knowledge Management Consortium International (KMCI), and Director of KMCI's CKIM Certificate program. He is a Senior Fellow at Correntewire, and, also a featured blogger at New Economic Perspectives. Currently, Joe also blogs regularly, under the byline Letsgetitdone, on economics and politics at Correntewire, FireDogLake, and DailyKos, where he is an Administrator of the Money and Public Purpose blog. In addition, his blog posts are frequently carried at Naked Capitalism, and Global Economic Intersection.

Joe is author or co-author of more than 750 articles, blog posts, white papers, and reports on Knowledge Management, Policy Analysis, Political science, Economics and Fiscal Policy, Information Technology (distributed knowledge management systems, enterprise knowledge portals, web, enterprise, and KM 2.0), Adaptive Scorecards, Risk Intelligence, Social Science Methodology, and Psychometrics, as well as Nine book-length publications, including his latest, the three Kindle e-books: "Fixing the Debt without Breaking America: Austerity, the Trillion Dollar Coin, and Ending Debt Ceiling, Sequester, and Budgetary Crises", "Declarations of Dependence: Trade Tyranny, Sovereignty, and Democracy" Austerity, Greece's Debt Crisis, and the Theft of Democracy."

He has taught Political Science at the Graduate and Undergraduate Levels, and has a BA from Cornell University in Government, and MA and Ph.D. degrees in Comparative Politics and International Relations from Michigan State University.

Customer Reviews

Most Helpful Customer Reviews

6 of 7 people found the following review helpful By Olaf Brugman on January 2, 2005
Format: Paperback
Key Issues in The New Knowledge Management, by Joe Firestone and Mark W. McElroy, is the book that goes on - in some respects - where The New Knowledge Management (Mark McElroy, 2002) stopped. The book discusses the New Knowledge Management model, discusses theoretical underpinnings, and provides food for conversation and discussion regarding topics such as metrics of knowledge management, the organization's social capital and knowledge management standards.

Key Issues is one of the few works in the field of knowledge management that presents its model in a transparant way, open and ready to accept criticism. It is also a brave book, since it provides a an explicit knowledge theory, and normative stance to KM. More than enough edges to rub yourself against. However, the book does not seem to draw the ultimate consequence from the model, that positions KM as a source of corporate social innovation. The positioning is there, the argumentation strong, but there is no sign of practical elaboration of this aspect. Instead, this is left up to 'accountants', and it seems as if the authors define this aspect out of scope and remove it from their own working agenda. That is a missed opportunity, in view of the strong appeals made in TNKM, their earlier book. And it is contradicting the importance given to the issue in the model.

The book counts 350 pages and eleven chapters. The first five chapters deal with a thorough reflection on knowledge theory, and its implications for a knowledge management theory. Chapters six to ten deal with The New Knowledge Management Model. And chapter 11 is called "Conclusions", although it is 45 pages long and an interesting read on its own.
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1 of 1 people found the following review helpful By Bruce Caithness on January 9, 2013
Format: Paperback Verified Purchase
Key Issues in The New Knowledge Management (2003), by Joe Firestone and Mark W. McElroy, is for me a welcome library addition. A strong point is the focus on the epistemological issues. The summary of various theoretical underpinnings is clearly laid out.

I have felt uncomfortable with the traditional knowledge pyramid which has a base of raw data, then information, knowledge and a capping of wisdom. The traditional model is superficially seductive. It assumes that pure data are converted into information and then semantically assimilated into a body of knowledge. The question asked by the authors is how can such data be primary, let alone pure? How can perception be primary? Without existing propensities or expectations, agents or their computers cannot perceive anything. An agent's pre-existing information provides structure to the world of experience. Data are types of information. Without structure experience is not data. What is normally treated as information is in the authors' view, "just information", that is to say information with conceptual commitments plus interpretations.

Knowledge is a subset of information (not a superset) that has been evaluated without ever being proven. Knowledge is an outcome of knowledge production and integration processes. It is an object (thing) that is uncertain but testable. Wisdom is knowledge coupled with value judgments and actionable assessments, it has untested metaphysical qualities.

Thus rather than a model based on a pyramid, it seems to be epistemologically more appropriate to picture a Knowledge Life Cycle in which data, "just information" and knowledge are types of information. New data and knowledge are made through this Knowledge Life Cycle from pre-existing information.
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1 of 2 people found the following review helpful By Roy Morris on November 1, 2010
Format: Paperback Verified Purchase
This book was required for my graduate class in Knowledge Management. Before this I had a vague concept of what KM was about. So this review is from a beginners perspective.

The book is difficult to read at best. All concepts are abstract with very few examples or applications in the real world. Even the diagrams are confusing. For example Firestone and McElroy propose a different model from the data-information pyramid called the Knowledge Life Cycle (KLC). The arguments make sense but instead of the diagram showing what the KLC consists of, it includes the KLC as a process. So you are left scratching your head.

A better book is "The Knowledge Management Toolkit" by Amrit Tiwana. It at least presents many examples and gives an approach in building a KMS.
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helped with my research, im a prof and doctoral student
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