Itil Service Support (It Infrastructure Library) [CD-ROM]

Office of Government Commerce (Author)

Product Details

• CD-ROM
• Publisher: Stationery Office (October 2000)
• Language: English
• ISBN-10: 0113308671
• ISBN-13: 978-0113308675
• Product Dimensions: 0.2 x 5.5 x 7.5 inches
• Shipping Weight: 5 ounces (View shipping rates and policies)
• Average Customer Review: 4.5 out of 5 stars  See all reviews (2 customer reviews)
• Amazon Best Sellers Rank: #2,716,572 in Books (See Top 100 in Books)

Customer Reviews

Most Helpful Customer Reviews

0 of 1 people found the following review helpful:

4.0 out of 5 stars ITIL ServiceSupport, February 27, 2008

By 

Alejandro Mendoza Jacobo - See all my reviews
(REAL NAME)   

This review is from: Itil Service Support (It Infrastructure Library) (CD-ROM)

This product is very util for implementation the best practices for IT service, but, i think that so expense

tanks

0 of 2 people found the following review helpful:

5.0 out of 5 stars The one that caused ITILs breakthrough, November 28, 2007

By 

Gerard Blokdijk "“YOU ARE MISSING OUT I... (Brisbane, Australia) - See all my reviews
(REAL NAME)   

This review is from: Itil Service Support (It Infrastructure Library) (CD-ROM)

I'm from the ITIL v1 generation - in the late eighties I got my ITIL Managers certification, based on the original set of endless white books.

Then along came service support and service delivery in ITIL v2 which brought it all together and changed the face ot IT Service Management forever,