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2 of 2 people found the following review helpful:
5.0 out of 5 stars It's All About Service, May 14, 2005
This review is from: It's All About Service: How to Lead Your People to Care for Your Customers (Hardcover)
Mr. Pelletier's work is inspirational and practical. He has an uncanny understanding of true enthusiasm. Indisputably a must read.
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5.0 out of 5 stars It's All About Service, June 1, 2007
This review is from: It's All About Service: How to Lead Your People to Care for Your Customers (Hardcover)
Ray Pelletier has done it again! In his straightforward, candid approach, he makes great points - then backs them up with REAL LIFE examples. It's no wonder he consulted with so many companies. Having seen him speak LIVE, his passion for delighting customers is easy to see.
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It's All About Service: How to Lead Your People to Care for Your Customers
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