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This is the heart of what differentiates good companies from great companies. Whether you're the CEO of your company or a new team leader, Howard Behar's principles transcend... Read morePublished 1 month ago by Tom Twitchel
Another great book on Leadership and Customer Service from Starbucks. Easy to read, and easy to implement-highly recommend this book.Published 2 months ago by jennifer snyder
The writer's idea were easy to understand and follow. I bought this book for a class and I am not going to sell it back. It is a good book for managers and supervisors.Published 5 months ago by Antionette Broadnax
Highly recommended if you are interested in sharpening your management skills or opening our own business. So glad I took a chance on it.Published 5 months ago by VeggieBartender
I am going to work for Starbucks after 15 years with a company that USED to be like Starbucks and then flipped for profits/numbers/youth over the actual contributions people were... Read morePublished 6 months ago by Jennifer Burcham
Worked for Howard before Starbucks...
True to his beliefs.
Focus on the people.
Leadership at it best.
Practice the formula.
This book was required reading for a class. I am glad it was because I otherwise never would have read it. Read morePublished 8 months ago by AK
I recommend this book for everyone who is in a leadership position. Not just for those in management. I totally recommend it!Published 8 months ago by Amazon Customer
This book isn't just about leadership, it's about life, about staying true to your personal values, and creating inspiring and uplifting human connections. Read morePublished 12 months ago by the Q