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It's Not About the Coffee: Lessons on Putting People First from a Life at Starbucks Paperback


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It's Not About the Coffee: Lessons on Putting People First from a Life at Starbucks + Pour Your Heart Into It: How Starbucks Built a Company One Cup at a Time
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Product Details

  • Paperback: 208 pages
  • Publisher: Portfolio Trade (April 28, 2009)
  • Language: English
  • ISBN-10: 1591842727
  • ISBN-13: 978-1591842729
  • Product Dimensions: 7.8 x 5.1 x 0.6 inches
  • Shipping Weight: 1.6 ounces (View shipping rates and policies)
  • Average Customer Review: 4.3 out of 5 stars  See all reviews (46 customer reviews)
  • Amazon Best Sellers Rank: #61,144 in Books (See Top 100 in Books)

Editorial Reviews

From Publishers Weekly

After a working life spent building Starbucks from a chain of 28 stores to an international coffee business through positions such as executive vice president of sales, founding president of Starbucks International and president of Starbucks North America, Howard Behar tells of the strategies he used to establish the business into the success it is today. Behar shares the soft skills that helped to construct the company from a regional outlet to a corporation with international reach. While the book occasionally brings in examples from other companies, sharing anecdotes from Starbucks itself is Behar's strong suit. The most interesting sections involve stories behind products readers may know from their own visits to the coffee retailer. Thoughts behind the bottled Frappuccino product's launch or the have it the way you like it approach to beverage making are revealed. While revolutionary ideas are outnumbered by more standard good business practices, the voice of experience and in-house examples from a popular company make for a decent read for those wanting to develop or refresh basic business leadership skills. (Dec. 27) A Q&A with Bob Delaney (Oct. 29) identified the coauthor of Covert as Bill Walton. The book's coauthor is Dave Scheiber; Walton wrote the foreword.
Copyright © Reed Business Information, a division of Reed Elsevier Inc. All rights reserved. --This text refers to an out of print or unavailable edition of this title.

Review

"A book about how to succeed anywhere-not just in business."
-Former U.S. Senator Bill Bradley

"The most down-to-earth, in-the-trenches, straightforward, and utterly useful leadership book I've ever read."
-James A. Autry, author of The Servant Leader

"The tips inside are intelligent, heartfelt, tested and honed in reality. Bravo."
-David Allen, author of Getting Things Done


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Customer Reviews

I recommend this book to anyone who is managing others.
Larry Crabtree
That being said, I like this book even if it is another in the many books trying to catch some of the glow in the success of Starbucks.
Craig Matteson
I really enjoyed this book and found it very easy to read.
M. Tracey

Most Helpful Customer Reviews

30 of 31 people found the following review helpful By Craig Matteson HALL OF FAMETOP 500 REVIEWER on January 19, 2008
Format: Hardcover
Well, Starbucks has to be about its coffee at some level (and the book admits it on page xiii). For heaven's sake they sure make a big fuss about it, right? In any case, I am not a real Starbucks customer because I don't drink coffee, they don't serve soda, and I think their pastries have no flavor (but they look nice). That being said, I like this book even if it is another in the many books trying to catch some of the glow in the success of Starbucks. Behar at least has the credibility of actually having led a good chunk of the growth.

The book is about getting your core understanding of yourself just right and having people centered values. Howard Behar joined Starbucks in 1989 and was named its President in 1995 and retired in 2003. In this book he lists ten principles and then discusses each in its own chapter (plus an introduction). They are:

1) Know who you are
2) Know why you're here
3) Think independently
4) Build trust
5) Listen for the truth
6) Be accountable
7) Take action
8) Face challenge
9) Practice leadership
10) Dare to dream

While these seem awfully like light fluffy clouds in a list like this, the chapters do flesh them out in ways that will help you get at why a serious man like Behar believes in them. Really, it comes down to how you work with people. You cannot run a business of any size by yourself and in order to work with people and earn their trust you first have to know something about yourself. Once you have a solid core with serious values you actually live by, you can then reach out and lead others because you are worth following.

This is a helpful and concise book and if you appreciate reading about principles for self-development, this will be a book you enjoy.

Reviewed by Craig Matteson, Ann Arbor, MI
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9 of 11 people found the following review helpful By Conor Cunneen on March 4, 2008
Format: Hardcover
The problem with most of the books written about Starbucks is they lack a caffeine jolt! Howard Behar's book falls into this trap. Yes, it does contain some interesting (though few if any) new nuggets.

The best book on Starbucks continues to be Pour Your Heart Into It by Chairman Howard Schultz who essentially wrote about the same concepts as Behar, but in an interesting and lively manner.

Schultz and Behar are master business people. Schultz is also a masterful, inspirational story teller, as anyone who has seen him give a keynote speech will testify

Behar takes the reader through ten business concepts, all of which make good sense but few of them are illustrated in anything but a general way. Combine this with multiple sub-concepts and you have a book that fails to be a page turner. Some of the concepts are downright trite e.g. celebrate failures, which he admits Starbucks doesn't do either!

Despite its current problems, Starbucks has done so many things so well that it should be studied by business people. Thus taking any of Behar's ten concepts and implementing them in your business might well be worth trying. Implement them though with passion which is probably what this book is missing.
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2 of 2 people found the following review helpful By American Citizen on September 26, 2013
Format: Hardcover Verified Purchase
It is a really good book, even though I don't drink coffee. I will write more after I finish reading it.
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Format: Paperback
You have to serve for the people - people who buy your products, people who work with you, people who you work for. Howard Behar is the man who made Starbucks the biggest coffee shops network in the world and now he shares his knowledge and experience with us.

There is nothing much new or different from any other business success literature in this book. Howard shares his life journey while developing Starbucks into the biggest coffee chain in the world. He shares ten principles, which made his fortune. All those principles are pretty much the same as many successful people have. What I found different in this book is that Howard writes it from the perspective of people. Mostly he concentrates on all the people who make the business like customers, colleagues and employees. Author points out how important it is to listen to people around and act on other people's needs.

It's Not About the Coffee made me to start looking more deep into people, analyze what they want and find a way to help them in what they need. It was a good reminder of the success principles as well, and mostly it helped me to realize how important people around you are. The book showed me that it's people who do the business. It's important to have a good product, but it's also very important to have and develop good team.
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1 of 1 people found the following review helpful By Kara on May 14, 2012
Format: Paperback Verified Purchase
There is not a single original thought in this book. The lessons boil down to this: (1) be true to yourself, (2) love what you do, (3) listen to people, and (4) don't lie even when things get bad. Maybe I've read too many business books, but there's no need to read this one if you've read anything else. Behar basically outlines other great business writers (like Jim Collins), and even the language is extremely simple--this is business lite.

The only redeemable parts of this book were when Behar was talking about actual events that happened at Starbucks. Unfortunately, he would spend three pages lecturing on how important it is to listen to people and then one paragraph on a related Starbucks vignette. This book would have been much more effective if the ratio had been switched. Even the tragic Starbucks shooting was summarized in two paragraphs. Unbelievable.

It also kind of read like Starbucks propaganda. Here's one sentence about a mistake we made, but here's a whole paragraph about how we're so amazing that we fixed it. Starbucks employees might enjoy reading it, but the rest of you will probably find yourselves rolling your eyes a bit.
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