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Well, Starbucks has to be about its coffee at some level (and the book admits it on page xiii). For heaven's sake they sure make a big fuss about it, right? In any case, I am not a real Starbucks customer because I don't drink coffee, they don't serve soda, and I think their pastries have no flavor (but they look nice). That being said, I like this book even if it is another in the many books trying to catch some of the glow in the success of Starbucks. Behar at least has the credibility of actually having led a good chunk of the growth.

The book is about getting your core understanding of yourself just right and having people centered values. Howard Behar joined Starbucks in 1989 and was named its President in 1995 and retired in 2003. In this book he lists ten principles and then discusses each in its own chapter (plus an introduction). They are:

1) Know who you are
2) Know why you're here
3) Think independently
4) Build trust
5) Listen for the truth
6) Be accountable
7) Take action
8) Face challenge
9) Practice leadership
10) Dare to dream

While these seem awfully like light fluffy clouds in a list like this, the chapters do flesh them out in ways that will help you get at why a serious man like Behar believes in them. Really, it comes down to how you work with people. You cannot run a business of any size by yourself and in order to work with people and earn their trust you first have to know something about yourself. Once you have a solid core with serious values you actually live by, you can then reach out and lead others because you are worth following.

This is a helpful and concise book and if you appreciate reading about principles for self-development, this will be a book you enjoy.

Reviewed by Craig Matteson, Ann Arbor, MI
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on March 4, 2008
The problem with most of the books written about Starbucks is they lack a caffeine jolt! Howard Behar's book falls into this trap. Yes, it does contain some interesting (though few if any) new nuggets.

The best book on Starbucks continues to be Pour Your Heart Into It by Chairman Howard Schultz who essentially wrote about the same concepts as Behar, but in an interesting and lively manner.

Schultz and Behar are master business people. Schultz is also a masterful, inspirational story teller, as anyone who has seen him give a keynote speech will testify

Behar takes the reader through ten business concepts, all of which make good sense but few of them are illustrated in anything but a general way. Combine this with multiple sub-concepts and you have a book that fails to be a page turner. Some of the concepts are downright trite e.g. celebrate failures, which he admits Starbucks doesn't do either!

Despite its current problems, Starbucks has done so many things so well that it should be studied by business people. Thus taking any of Behar's ten concepts and implementing them in your business might well be worth trying. Implement them though with passion which is probably what this book is missing.
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on June 13, 2013
You have to serve for the people - people who buy your products, people who work with you, people who you work for. Howard Behar is the man who made Starbucks the biggest coffee shops network in the world and now he shares his knowledge and experience with us.

There is nothing much new or different from any other business success literature in this book. Howard shares his life journey while developing Starbucks into the biggest coffee chain in the world. He shares ten principles, which made his fortune. All those principles are pretty much the same as many successful people have. What I found different in this book is that Howard writes it from the perspective of people. Mostly he concentrates on all the people who make the business like customers, colleagues and employees. Author points out how important it is to listen to people around and act on other people's needs.

It's Not About the Coffee made me to start looking more deep into people, analyze what they want and find a way to help them in what they need. It was a good reminder of the success principles as well, and mostly it helped me to realize how important people around you are. The book showed me that it's people who do the business. It's important to have a good product, but it's also very important to have and develop good team.
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on March 26, 2016
Behar has written an excellent book about the power of servant leadership and putting employees/clients/customers first. I bought this book due to my peaked interest surrounding servant leadership and found that Behar wrote and spoke to my heart. Excellent text for those entering entry level management and want to learn how to practice effective leadership. I plan on buying this book for my staff!
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on June 5, 2014
I purchased this book because I wanted to get an idea into the minds of head honchos. To see what makes successes and failures they've encountered during their journey. I was really surprised by how closely the way Starbucks ran their business was how I thought a company should function. I truly believe that for a company to succeed, you need to understand your employees and what motivates them to do their best. Many businesses focus on the bottom line and could care less about their worker bees. Here, they believe that not caring about your employees causes low morale and eventually death of a business.

I won't go into details of the book, but I would highly recommend giving this a read, whether you agree with their practices or not, one can truly learn something.
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on December 31, 2014
This book was given to me by a friend who picked it up on the bargain table. After reading the first two chapters, I bought copies for the people I supervised and we went through it together. Each week we read a chapter then went to Starbucks and discussed it. We had some great conversations and it helped them move into positions they were more enthusiastic about. While Behar may not reveal new startling leadership principles, the reminder of basics is important - keep focused! The book is more than just leadership principles for work, they also apply to everyday life.
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on May 14, 2012
There is not a single original thought in this book. The lessons boil down to this: (1) be true to yourself, (2) love what you do, (3) listen to people, and (4) don't lie even when things get bad. Maybe I've read too many business books, but there's no need to read this one if you've read anything else. Behar basically outlines other great business writers (like Jim Collins), and even the language is extremely simple--this is business lite.

The only redeemable parts of this book were when Behar was talking about actual events that happened at Starbucks. Unfortunately, he would spend three pages lecturing on how important it is to listen to people and then one paragraph on a related Starbucks vignette. This book would have been much more effective if the ratio had been switched. Even the tragic Starbucks shooting was summarized in two paragraphs. Unbelievable.

It also kind of read like Starbucks propaganda. Here's one sentence about a mistake we made, but here's a whole paragraph about how we're so amazing that we fixed it. Starbucks employees might enjoy reading it, but the rest of you will probably find yourselves rolling your eyes a bit.
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on August 24, 2015
good book - not sure how much it will apply to people not at this guy's level.
Perhaps it is easier for a successful type A individual to try to write a "how to" guide then it is to change from your own natural type to follow his lessons.
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on April 26, 2016
I am currently reading anything I can get my hands on on the subject of servant leadership. I was excited to read this book. Unfortunately I didn't get what I hoped out of this book. Apparently Starbucks could never have grown or existed if it weren't for Howard Behar. No one could have possibly figured out how to grow the brand and build a people first company the way he did.

That being said, there are definitely good nuggets of truth and good leadership behaviors in this book. But they are surrounded by so much self importance it's hard to grasp them.
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on March 5, 2012
This is a perfect Kindle read, not too technical or complicated, but full of wisdom for the budding entrepreneur. Within a few minutes after I put in the order, it appeared on my Kindle app in my iPad while I was waiting in a restaurant to meet someone. Transactions like these have definitely changed my reading life - I feel like I'm painlessly reading one book after another!
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