Customer Reviews

It's Not My Department!

5 star:		(4)
4 star:		(3)
3 star:		(0)
2 star:		(0)
1 star:		(3)

 

 

This book helped my customer service people immensely. It provides simple, straight forward examples to how your business can improve its service. Small vignettes abound

Peter Glen's refreshing take on the Customer
Service helps skewer the traditional corporate
take on Customer Service. A must read for all
executives who want to improve service in their
company. I especially like the fact that Mr. Glen
realizes the absolute importance of empowering
employees to create customer satisfaction and in
creating a work evironment conducive to employee
creativity and happiness.

One complaint... the book doesn't seem to have
a general focus or thrust. Too anecdotal in
nature.

This book has taught me how to get the best service from anyone I am doing business with. It has taught me how to win as the little guy up against Sears, CitiBank, Macy's and many others.

YOU are the customer in almost all situations.
Do YOU get what you are paying for? I DO!!

This Tape/Book is funny and informative. You will learn a lot about getting service in today's world of NO SERVICE..

The audio tape is great. The book has more examples and ideas in it though.

It also teaches how to give excellent service

This book provides no detail on realistic customer service. As someone who has actually worked retail in my life, I can tell you... This book only encourages a sense of entitlement among those who read it. It's an instruction manual for those who wish to whine, cry, yell, scream, abuse employees and in general throw a tantrum to get what they want.

I've always been taught to treat others how you wish to be treated. From experience, being kind, respectful, and understanding is far more likely to get rules bent for you as well as have staff actually enjoy and look forward to your presence. There's a saying: You're more likely to catch flies with honey than vinegar. This book promotes only vinegar.

Personally? If you thrust your hand in a "c" at me, I'm calling the cops to have you hauled away for a psych eval.

Just a great book on giving and getting quality customer service!"tell them what you want, how you want it and make sure they do it just that way"

Just what this country needs. Customer service stinks. Glen talks about
how to get back to giving and getting good customer service,
a lost art. good reading whether you are buying or selling
anything.

This book is a horrible waste of time. Oh my gosh, the minimum wage taco maker put 2.5 oz of cheese on my taco instead of three. Well, I think that I will march to wall street and burst into the CEOs office and get him to give me a new taco. If you want to learn how to become a complete jerk, please read this book, as it is an excellent guide. If you want real customer service, try Clark Howard's book.

Glen spends a lot of time in his book promoting the notion that everyone is entitled to have their egos stroked and that they are to be constantly reminded that they are the most important people in the world. This is nonsense, people are not entitled to such vanity. It is typical of the yuppie-me first mentality which permeates society today. Glen fails to take into consideration the low wages of people who provide the services today. He also fails to note that you get what you paid for, and since I bought his book in a clearance rack, I sure got what I paid for.

How to get and give the customer service we
would all like. Do uninformed sales associates,
or the lack of a thank you after a purchase drive you insane? Accept it no more!
Learn combative techniques in this book.
Fight for what you deserve.

This book has helped me resolve problems in MY favor. It taught me how to demand great service and how to get it from anyone I do business with. CitiBank, Sears, My Bank the list goes on.

It has also taught me how to provide service to others as well.

The hard to find Audio Version is super also. The book has alot more in it and makes for good reading. It is funny, informative and eye opening