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69 of 73 people found the following review helpful
on March 16, 2013
Are communication issues keeping you from presenting how awesome you are? As a consultant, I occasionally stumble over communication issues - aware that something is off, but not sure what's going on, much less what to do about it.

I'm choosy about quality when I go looking for help dealing with challenges: these ubiquitous lists of "the 10 best techniques for (fill in your challenge)" just don't cut it for me. I want the deeper psychology, stories, strategy, specific exercises for the habits I want to change... all of it.

In "It's The Way You Say It," you'll find out the exact habits of speech and self-comportment that reveal your level of confidence, how to move the location of where you create sound to become more compelling and approachable, what small talk is all about and how to participate (it's so simple once you understand!), and how to end a conversation when it's time. Much more: rambling, mumbling, too loud, to soft, cold and unapproachable, too friendly, annoying sound quality, high voice, even how you look when you talk!

I love this book! It changed my life and could change yours too if you have communication issues that get in your way AND you're willing to put in the work to develop new more effective habits.
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62 of 72 people found the following review helpful
on May 24, 2013
I ordered the book for help in being able to express clearly what I want . Not to correct a speech problem but rather how to be concise and focus on the primary issues I am trying to convey. Book is directed more towards correcting speech patterns. It is interesting and written in terms everyone can understand and there are some ideas about speaking that we're useful . Just wasn't what I wanted.
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40 of 49 people found the following review helpful
on April 1, 2013
I have never in my life been so impacted by a book then after reading "It's the Way You Say It" by Carol Fleming. If I had read this book way back in my career, I would have been a better speech teacher, preacher, and person!
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45 of 57 people found the following review helpful
on December 9, 2013
I was not reading this for a quick fix or with the intention of turning a few pages and then speaking like a president, but I did expect to gleam something useful from the book.

The book is quite repetitive and each chapter builds up to the next, however each chapter also passes without much being said. Worst of all is the actual advice, for example I'm sure most people who talk to fast know they talk too fast, and I expect most of them bought this book with the intention of learning a technique to master their fast talking, for example to know what trigger signs to look out for, to learn ways of slowing down mid-speech, I doubt many bought it to be told the way to avoid the problem of talking fast, is to not talk so fast.

Most of the advice is along the lines of: if you want to stop smoking, simply don't buy cigarettes. A statement of fact with little description of technique, other than keep practising (but keep practising what?).

Try the sample on the kindle, the book does not improve after that.
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27 of 36 people found the following review helpful
on March 14, 2013
Full disclosure--I know Carol and have worked with her, but I'm frustrated that Amazon hasn't carried over the 21 amazing reviews for her older edition to this new and much improved edition! This book is a life changer according to everyone I know who has used it. It's filled with simple tools to diagnose your own speaking challenges and has plain-English fixes. You'll fix little things you never noticed before and find that everyone is nodding their heads when you speak! This new edition has more information on using electronic recording devices and adds to the positive practices based on experience. If you have any reason to doubt me, go check the reviews from her older book and see what the readers say! Then come back and buy this edition at the Amazon discount. Carol is an inspiring teacher and a seasoned scholar of speech pathology who deserves to be much better known. Now GO FORTH AND SPEAK!
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13 of 17 people found the following review helpful
on May 2, 2013
Do you want to be articulate, well-spoken, and clear when you speak?
This book is a great resource on how to speak effectively. She starts off by tackling the rate of speech. She suggests you record yourself. Listen. Can you understand yourself?
Next is the volume of your speech. Then she has exercises for effective public speaking.

She covers intonation and pitch. She has tips and examples to help us become well-spoken: articulate, fluent, and courteous. She adds tips on the art of conversation, including articulation, omitted sounds, and getting your body language to tell the same message as your words. She even includes suggestions for an effective interview and how to do small talk. She ends with a section on business talk, including how to speak in front of a group of people.

This is a great resource for anyone wanting to verbally communicate more effectively. The exercises are very good.

I am listening to an audio book read by the author, a previous Vice-President. He is a "fader." As he reads, the last words in the sentence fade to nothing. I wish he would have consulted a speech coach (like Dr. Flemming) or at least read this book. It certainly would have helped his reading aloud, which is often very different from normal speaking.
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20 of 27 people found the following review helpful
I talk too fast. So I jumped to the chapter on that in this book. The simple technique she recommended was worth the price of the book. There was a 160-word sample text in the book. She said, read it while timing it If it takes much less than a minute, you're speaking too fast. Keep reading it while timing it until you can feel what 160 words a minute feels like. Then, keep that as a tool to use when it's important you are clearly understood. She made me feel better about my natural speaking rate by saying that I needn't abandon it, just have the standard rate available as a tool to be used when needed. That's the sort of tact, the sort of understanding of the human condition that differentiates the truly effective speech coach from the mere technician. I'd imagine that the author would be an outstanding coach, but her generous book is the next best thing, for a tiny fraction of the cost.
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3 of 3 people found the following review helpful
on January 3, 2014
As a professor and public speaker, I thought I was articulate, well-spoken, and clear. Then I read Carol Fleming's book, and learned many ways to improve my ability to communicate effectively. This is a very valuable book--and a delight to read.
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9 of 12 people found the following review helpful
on June 14, 2013
this book is very helpful for people like me who are not in their 20's or 30's but need to communicate with people who are. It gives helpful tips to make sure you are communicating your ideas without sounding condescending or angry. I like it!
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3 of 4 people found the following review helpful
on November 20, 2013
I like the stories that she gives to convey meaning. I also like the suggestions she gives and the exercises she encourages us to do to improve our speech. I like how she recommends that we mark up our speech so that the right tone and pitch are delivered. I am now more mindful of not only the words I say, but how I say them.

Some parts of the book I felt were a little dry because I did not think it applied to me, because of the type of speaker I identify myself with. However, even after reading those sections, I still got something out of them. I like her saying you can't fix what you can’t hear.

I would recommend this book to anyone who is looking to improve their communication skills. There are also very good topics on nonverbal communication and how to communicate effectively in social situations.
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