I received this item very promptly. However, when I tried to use it, it didn't punch through even the thinnest paper! I contacted the seller to try and get a replacement or refund, and heard nothing for almost a week. I filed a claim with Amazon, and thankfully they credited me the amount I spent on this useless thing. Don't buy from JAM Paper & Envelope. The punch was junk and their customer service is nonexistent. I got the Fiskars That's Amore Squeeze Punch with the credit and it is amazingly easy to use.
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