Top critical review
16 of 18 people found this helpful
Very Cheaply Made - Broke within first 3 weeks
on August 8, 2011
This product is sold as a pocket camcorder, but don't plan on actually using it for too long before you risk cracking the screen. I put a lot of research into the decision to buy this model, I liked it right out of the box so I invested in a few memory cards and a thick neoprene carry case to keep it well protected.
I pulled it out of the case this past weekend to film my daughter's race and was completely shocked to see a slight crack down the entire center of the 3" screen. Since this is a touch screen, I could not work around the crack, the recording button was working only randomly. I was hoping it was just a cosmetic problem that I could live with, but unfortunately it will not function properly and most of the menu buttons do not work at all.
What I have learned is that this PICSIO FM2 is ridiculously flimsy and more fragile than any personal GPS or phone I have ever owned. I have invested in many electronic devices over my 45+ years and I treat them with care and respect. There was no dropping, impact, neglect or abuse of any kind to this product - I realize accidents can happen and I would not feel this upset if I thought I caused the crack in any way, but not in this case. I researched the replacement touch screen on JVC's site and the cost for the part alone is nearly 1/2 of the camera itself ($76 plus shipping for just the screen!).
I spent nearly 30 minutes on the phone with JVC Customer Support today and received no consideration or satisfaction whatsoever. I realize a broken screen falls into instant 'NO WARRANTY' category so I asked JVC if they could at least extend me some sort of courtesy discount to purchase the part and that was very quickly rejected. My request to speak with a supervisor was ignored as I was left on hold for 20 minutes without the courtesy of anyone even picking up during my wait, so I eventually hung up in disgust.
I could not be more disappointed with the poor quality of this camcorder and I am angry at the lack of cooperation on the part of the manufacturer. I learned my lesson about JVC the hard way and will never buy another of their products. I work for a Golf GPS company and our reputation is built based on the way we stand behind our products when something goes wrong within the first 3 weeks (since usually that signals a weakness or problem).
I hope this review is helpful to anyone considering the purchase of a JVC camcorder, it is subject to unexpected breakage without reasonable cause and there are no options for repair or replacement.