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Product Description
Introducing the Jabra PRO 9470 Wireless Office Headset. Today’s business cards often feature different numbers for desk, mobile and softphone. The result? You find yourself grabbing your mobile just as the caller gives up and tries the desk phone instead! Designed with busy managers and specialists in mind, Jabra PRO™ 9470 can save you a lot of hassle.
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Customer Reviews
Most Helpful Customer Reviews
36 of 36 people found the following review helpful
By ProNerd
Amazon Verified Purchase
Pros:
Great sound
Comfortable Headset
People report it sounds great on their end
Good battery life (for the month I had it)
SoSos:
the noise cancellation didn't cancel noise (but do any of them really?)
The software driver for the headset is convenient, but only because configuring through the LCD is laborious.
Cons:
The LCD touchscreen is nifty, but it takes longer to change settings than on the 9350.
The mute is hard to reliably hit
slight background hiss With the volume up high
Overall:
I've returned the 9470 because of the two cons mentioned above. It just isn't living up to being the "next great thing". Hunting for the mute was the biggest pain (See below). Though my upgrade to the 9470 proved unsatisfying, I've just placed an order for a fresh 9350... "ol' trusty". Both of these headsets are better than anything else I've seen, but the older 9350 still beats the shinier 9470.
Background:
I've been a big fan of Netcom/Jabra headsets since I bought the 9350 a few years back. I am on the phone 9+ hours a day sometimes for my job so I want something crisp, clear, with good range, and a long battery life. Years of daily use took it's toll on the 9350 and it was time to replace it. The bells and whistles of the 9470 looked great. LCD screen, noise cancellation... It was the next step in evolution. The battery isn't swappable, but I hoped the slightly longer battery life would defer the need.
Setup wasn't too bad. And the headset was definitely as comfortable as my 9350. All in all, it's a solid product with good sound in and out, but it doesn't outshine the 9350 like I'd hoped. The noise cancellation it touts doesn't seem to cancel anything: music, other conversations, dogs barking... it's all still there. Granted, it was there with the 9350 too, so this was a wash. The volume couldn't get as loud as the 9350 either (I like the phone audio loud), but that was a minor nit.
Another minor annoyance was the background hiss... as I like my audio loud, turning it up provided a background hiss that wasn't a huge problem but in pauses between speakers it was noticable and slightly distracting.
The biggest issue for me was the mute button. On the 9350, it's a physical button on the back of the headset. So you know when you push it. That's good. With the 9470, the volume and mute are driven by touching the touch sensitive part of the earpiece (the extension of the boom that covers the ear directly). Turning mute on/off is done by doubletapping the center of that strip. However, in the month I used the headset, I never could reliably find the spot. I hop in and out of mute semi-regularly while I walk or open the fridge. Having to stand there tapping on my ear over and over looking for the sweet-spot got pretty frustrating.
This is also where I'd like to recommend to Jabra that they add a tiny red "mute" LED onto the boom that can be seen out of the corner of the eye. Having to wait for the 10sec repeating mute-beep to be 100% sure you're in mute is as annoying on the 9470 as it is on the 9350.
I still recommend the Jabra line over all the others for having the most advanced and comfortable headsets out there. They can't be beaten. but unless you desperately need the bluetooth capabilities of the 9470 (I didn't), then I think you're better off with the Jabra 9350 than the Jabra 9470.
Great sound
Comfortable Headset
People report it sounds great on their end
Good battery life (for the month I had it)
SoSos:
the noise cancellation didn't cancel noise (but do any of them really?)
The software driver for the headset is convenient, but only because configuring through the LCD is laborious.
Cons:
The LCD touchscreen is nifty, but it takes longer to change settings than on the 9350.
The mute is hard to reliably hit
slight background hiss With the volume up high
Overall:
I've returned the 9470 because of the two cons mentioned above. It just isn't living up to being the "next great thing". Hunting for the mute was the biggest pain (See below). Though my upgrade to the 9470 proved unsatisfying, I've just placed an order for a fresh 9350... "ol' trusty". Both of these headsets are better than anything else I've seen, but the older 9350 still beats the shinier 9470.
Background:
I've been a big fan of Netcom/Jabra headsets since I bought the 9350 a few years back. I am on the phone 9+ hours a day sometimes for my job so I want something crisp, clear, with good range, and a long battery life. Years of daily use took it's toll on the 9350 and it was time to replace it. The bells and whistles of the 9470 looked great. LCD screen, noise cancellation... It was the next step in evolution. The battery isn't swappable, but I hoped the slightly longer battery life would defer the need.
Setup wasn't too bad. And the headset was definitely as comfortable as my 9350. All in all, it's a solid product with good sound in and out, but it doesn't outshine the 9350 like I'd hoped. The noise cancellation it touts doesn't seem to cancel anything: music, other conversations, dogs barking... it's all still there. Granted, it was there with the 9350 too, so this was a wash. The volume couldn't get as loud as the 9350 either (I like the phone audio loud), but that was a minor nit.
Another minor annoyance was the background hiss... as I like my audio loud, turning it up provided a background hiss that wasn't a huge problem but in pauses between speakers it was noticable and slightly distracting.
The biggest issue for me was the mute button. On the 9350, it's a physical button on the back of the headset. So you know when you push it. That's good. With the 9470, the volume and mute are driven by touching the touch sensitive part of the earpiece (the extension of the boom that covers the ear directly). Turning mute on/off is done by doubletapping the center of that strip. However, in the month I used the headset, I never could reliably find the spot. I hop in and out of mute semi-regularly while I walk or open the fridge. Having to stand there tapping on my ear over and over looking for the sweet-spot got pretty frustrating.
This is also where I'd like to recommend to Jabra that they add a tiny red "mute" LED onto the boom that can be seen out of the corner of the eye. Having to wait for the 10sec repeating mute-beep to be 100% sure you're in mute is as annoying on the 9470 as it is on the 9350.
I still recommend the Jabra line over all the others for having the most advanced and comfortable headsets out there. They can't be beaten. but unless you desperately need the bluetooth capabilities of the 9470 (I didn't), then I think you're better off with the Jabra 9350 than the Jabra 9470.
14 of 14 people found the following review helpful
By Chrisroman
Amazon Verified Purchase
Comfort A-
Voice Quality A-
Sound Quality B
Functionality C
Wireless Range A+
Battery Life A
Comfort, I use the overhead option and it is very comfortable to me. I also like how the earpeace sits softly on the ear and allows you to hear your own voice when speaking. I very much dislike headsets that isolate the sound, and when you speak, it feels like your under water. That is not the case with this headset.
Voice quality is excellent. Owners that are getting poor results may need to check their settins, because the voie quality is on par with a good quality wires headset. The mic on this headset will pick up the softest whisper. And the noise blackout feature is not byperbole, it is very impressive! I was standing next to a very noisy in window AC unit, and the person on the other end of the call didnt hear a thing, they said it was as if I was in a silent room. Really impressive quality, and even better considering the battery life.
Sound Quality
This is where the unit is weakest. Every call is a different volume. Some calls are so load I have to turn the untit down to the lowest setting, and other calls so soft I can barely hear the person. I would not recommend this unit for a noisy environment, the earpiece design is open (which I prefer) and does not isolate sound, so if there is a lot of background nouse you will have a hard time hearing anything with this unit. At best the sound quality is average, and acceptable for voice communication. I suppose this was a tradeoff for the great battery life, but I would have preferred a better earpiece.
Functionality
I use this headset with Toktumi, and it does not have native integration with this app (yet). This could easily be fixed in future firmware updates, but for now there is a VERY annoying dealy when answering call. I basically say "Hello" then wait for the headset to "wake up" then I say "Hello" again and begin the conversation. Otherwise I would need to touch the screen to answer the call and also click on the softphone button to answer the call, inconvenient. I hope they update the supported softphone list to include more services liek Toktumi. Integration with bluetooth phone is very good, and sound quality is excellent.
Wireless Range
Outstanding range. I use this headset in an office building, with tons of wireless and cell phone signals intereference and I can still walk outside about 100 feet form the building and still have clear reception. This kind of range is overkill for me, but impressive nonetheless.
Battery Life
Excellent. I never have an issue with battery, talk all day long. I usually keep it in the cradle when not in use, because it is just very convenient to do so, and very easy to get it in and out. It has a little magentic dock that just sort of grabs the headset into place. Very well designed.
Over all I am very happy with this headset, it is the best I've used, and the wireless feature is so convenient. I do hope functionality and integration with more softphone apps is added with firmware updates.
EDIT 3/15/11 - After 6 months of use
The Good
- Still VERY comfortable.
- Mic clarity is outstanding, especially for a wireless unit
- Blackout noise cancellation feature is no hype, very impressive! Really, very impressive.
The Bad
- Control on side is dead, can't adjust volume. Mute function works randomly.
- Even when it worked the control on the side was aweful, very unresponsive when trying to set volume or mute functions.
- Touchscreen is frustratingly unresponsive. Multiple taps to get a function to work. Looks neat but I would have prefered analogue controls, or at least a decent touchscreen.
- Charger is finicky, have to get the headset on there just right to get a charge, and sometimes it will shift ever so slightly, resulting in a headset with no charge in the morning.
- Software needs to support more softphones. No support for Toktumi? Really, this is on the PC, iPhone and Android platforms. I'm surprised this headset doesnt support it.
This is still the best wireless headset I've owned. And it does well with what I consider the most important features; voice quality, mic quality, and battery life.
My impression after 6 months of use.
Comfort A
Voice Quality A-
Sound Quality B (Not good for noisy environments)
Functionality D+ (Software, touchscreen, and side touch controls need improvement)
Wireless Range A+
Battery Life A-
Noise Cancellation A+
Build Quality/Durability C
Voice Quality A-
Sound Quality B
Functionality C
Wireless Range A+
Battery Life A
Comfort, I use the overhead option and it is very comfortable to me. I also like how the earpeace sits softly on the ear and allows you to hear your own voice when speaking. I very much dislike headsets that isolate the sound, and when you speak, it feels like your under water. That is not the case with this headset.
Voice quality is excellent. Owners that are getting poor results may need to check their settins, because the voie quality is on par with a good quality wires headset. The mic on this headset will pick up the softest whisper. And the noise blackout feature is not byperbole, it is very impressive! I was standing next to a very noisy in window AC unit, and the person on the other end of the call didnt hear a thing, they said it was as if I was in a silent room. Really impressive quality, and even better considering the battery life.
Sound Quality
This is where the unit is weakest. Every call is a different volume. Some calls are so load I have to turn the untit down to the lowest setting, and other calls so soft I can barely hear the person. I would not recommend this unit for a noisy environment, the earpiece design is open (which I prefer) and does not isolate sound, so if there is a lot of background nouse you will have a hard time hearing anything with this unit. At best the sound quality is average, and acceptable for voice communication. I suppose this was a tradeoff for the great battery life, but I would have preferred a better earpiece.
Functionality
I use this headset with Toktumi, and it does not have native integration with this app (yet). This could easily be fixed in future firmware updates, but for now there is a VERY annoying dealy when answering call. I basically say "Hello" then wait for the headset to "wake up" then I say "Hello" again and begin the conversation. Otherwise I would need to touch the screen to answer the call and also click on the softphone button to answer the call, inconvenient. I hope they update the supported softphone list to include more services liek Toktumi. Integration with bluetooth phone is very good, and sound quality is excellent.
Wireless Range
Outstanding range. I use this headset in an office building, with tons of wireless and cell phone signals intereference and I can still walk outside about 100 feet form the building and still have clear reception. This kind of range is overkill for me, but impressive nonetheless.
Battery Life
Excellent. I never have an issue with battery, talk all day long. I usually keep it in the cradle when not in use, because it is just very convenient to do so, and very easy to get it in and out. It has a little magentic dock that just sort of grabs the headset into place. Very well designed.
Over all I am very happy with this headset, it is the best I've used, and the wireless feature is so convenient. I do hope functionality and integration with more softphone apps is added with firmware updates.
EDIT 3/15/11 - After 6 months of use
The Good
- Still VERY comfortable.
- Mic clarity is outstanding, especially for a wireless unit
- Blackout noise cancellation feature is no hype, very impressive! Really, very impressive.
The Bad
- Control on side is dead, can't adjust volume. Mute function works randomly.
- Even when it worked the control on the side was aweful, very unresponsive when trying to set volume or mute functions.
- Touchscreen is frustratingly unresponsive. Multiple taps to get a function to work. Looks neat but I would have prefered analogue controls, or at least a decent touchscreen.
- Charger is finicky, have to get the headset on there just right to get a charge, and sometimes it will shift ever so slightly, resulting in a headset with no charge in the morning.
- Software needs to support more softphones. No support for Toktumi? Really, this is on the PC, iPhone and Android platforms. I'm surprised this headset doesnt support it.
This is still the best wireless headset I've owned. And it does well with what I consider the most important features; voice quality, mic quality, and battery life.
My impression after 6 months of use.
Comfort A
Voice Quality A-
Sound Quality B (Not good for noisy environments)
Functionality D+ (Software, touchscreen, and side touch controls need improvement)
Wireless Range A+
Battery Life A-
Noise Cancellation A+
Build Quality/Durability C
17 of 18 people found the following review helpful
By D. K. Arctur
Amazon Verified Purchase
I wear a headset for hours at a time in my home office. It's usually for business calls using my landline deskphone, skype (internet "soft phone"), or my iPhone. For quite a while I've used a Plantronics headset that only worked with my landline phone, and occasionally struggled with bluetooth headsets for my laptop and iPhone. These bluetooth headsets generally reduced the sound quality.
Versatility --
With the Jabra Pro 9470, I can now switch seamlessly between my deskphone, my computer, and my iPhone. If I get a call on my deskphone, I just have to pick up the headset from its base, and lift the deskphone receiver handset off the hook, and the Jabra headset jumps to work. Same thing if I get a call to my iPhone. Just pick the headset off its charging base, and it jumps to work. I leave my computer audio in/out settings on the Jabra 9470, and since it supports wideband audio, I can use the headset for just about any kind of audio content. And it uses DECT 6 for the wireless connection between base and headset, which doesn't interfere with any other wireless connections that may be in use around the computer or the house.
Sound quality --
The earpiece speaker is excellent, and has good volume range control. The mic is also very good. Setting the mic volume uses a clever idea: the base touchscreen walks you through calling a friend and having them tell you how it sounds while you make your adjustments, though I'm not sure why you can't do this while on a regular call. I work in a quiet setting, so it's hard to tell how well it would blank out extraneous background noise.
Mac compatible --
I have a MacBook Pro, and really struggled to find definitive reviews about using this headset with a Mac. It comes with PC software but not Mac. Not seeing any "Windows only" messages, I took a chance and ordered it anyway. Turns out the Mac "just finds it" as a USB headset, and I can go to the System Preferences > Audio control panel to select it for the computer speaker and/or microphone. My iPhone connects to it via Bluetooth. And the deskphone connects by plugging the deskphone's handset cord into the back of the Jabra 9470.
The installation wasn't completely intuitive, but I fiddled with it till it worked with all three inputs. Definitely worth the effort. I'm now ordering the GN 1000 handset lifter for those times when I'm wandering around my house while wearing the headset, and want to answer a call on the deskphone.
I just can't get over how much more versatile this headset is than the one I had before.
Versatility --
With the Jabra Pro 9470, I can now switch seamlessly between my deskphone, my computer, and my iPhone. If I get a call on my deskphone, I just have to pick up the headset from its base, and lift the deskphone receiver handset off the hook, and the Jabra headset jumps to work. Same thing if I get a call to my iPhone. Just pick the headset off its charging base, and it jumps to work. I leave my computer audio in/out settings on the Jabra 9470, and since it supports wideband audio, I can use the headset for just about any kind of audio content. And it uses DECT 6 for the wireless connection between base and headset, which doesn't interfere with any other wireless connections that may be in use around the computer or the house.
Sound quality --
The earpiece speaker is excellent, and has good volume range control. The mic is also very good. Setting the mic volume uses a clever idea: the base touchscreen walks you through calling a friend and having them tell you how it sounds while you make your adjustments, though I'm not sure why you can't do this while on a regular call. I work in a quiet setting, so it's hard to tell how well it would blank out extraneous background noise.
Mac compatible --
I have a MacBook Pro, and really struggled to find definitive reviews about using this headset with a Mac. It comes with PC software but not Mac. Not seeing any "Windows only" messages, I took a chance and ordered it anyway. Turns out the Mac "just finds it" as a USB headset, and I can go to the System Preferences > Audio control panel to select it for the computer speaker and/or microphone. My iPhone connects to it via Bluetooth. And the deskphone connects by plugging the deskphone's handset cord into the back of the Jabra 9470.
The installation wasn't completely intuitive, but I fiddled with it till it worked with all three inputs. Definitely worth the effort. I'm now ordering the GN 1000 handset lifter for those times when I'm wandering around my house while wearing the headset, and want to answer a call on the deskphone.
I just can't get over how much more versatile this headset is than the one I had before.
Most Recent Customer Reviews
5.0 out of 5 stars
Love it
Very good product, wears well excellent sound very clear, lasts all day for me. I am on the phone most of the day.
Published 21 hours ago by Edistoguy
4.0 out of 5 stars
Excellent Audio quality occasional troubleshooting.
I use this exact model and am extremely pleased with the audio quality. I use it with a cisco softphone, skype, communicator, as well as Bluetooth connected to my galaxy s3. Read more
Published 20 days ago by K. Souligne
5.0 out of 5 stars
"TYPICAL" Jabra Product
Works as expected-great, Previously to my recent purchase of the Pro 9470, I owned the GN 9120 wireless for years. Read more
Published 26 days ago by Kenneth R. Caplin, CFP
4.0 out of 5 stars
I Like this headset.
Easy to use & compatable with any phone set, I will recommened to other people in my office and friend.
Published 28 days ago by Jaspreet
4.0 out of 5 stars
Works fine could improve handoff
Overall the products works and I am satisfied, it does have some problems rolling between mobile and landline so your caller may have to wait while it sync with the correct device.
Published 29 days ago by Jim
5.0 out of 5 stars
Three years and still running STRONG
Been using this set at work. Constant calls back to back. Battery lasted a good 9 - 10 hours per day of constant use. Read more
Published 1 month ago by Carey Harper
5.0 out of 5 stars
Best headset I have ever owned
I spend a fir amount of time on the phone and have tried headsets from most of the other manufacturers always avoiding Jabra due to the cost involved. Read more
Published 2 months ago by Harry William Batten
5.0 out of 5 stars
What a great product!
After receiving, setting up, and using this product for several weeks now, I can't believe I waited so long to buy it. Read more
Published 2 months ago by RNonline
2.0 out of 5 stars
quality control is horrendous
I bought 3 sets for our new office. 1 of the headsets did not work out of the box. 1 other headset was working fine, but all of a sudden stopped working this morning after less... Read more
Published 3 months ago by Peech
1.0 out of 5 stars
$190 for Service -- Are you kidding me!
I bought this early... when it first came out... and paid a lot more than today.
BUT... always thought the Bluetooth was flawed... Read more
BUT... always thought the Bluetooth was flawed... Read more
Published 3 months ago by Stephen Watkins
