Amazon.com: Jan Carlzon: Customer Service, Moments of Truth (9781880394687): Inc Business Resources: Books

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Jan Carlzon: Customer Service, Moments of Truth [Hardcover]

Inc Business Resources (Author)

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Product Details

Hardcover
Publisher: South-Western Pub; Video edition (October 1997)
Language: English
ISBN-10: 1880394685
ISBN-13: 978-1880394687
Product Dimensions: 7.3 x 4.2 x 1.1 inches
Shipping Weight: 6.1 ounces

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