Top critical review
464 people found this helpful
Fit is a problem, but customer service is awesome
on June 14, 2014
On the plus side, the sound is quite good and, as a BT item, it is so much more convenient that being wired. What I do not like is the fit. I do not wear these for running--just on the Metro en route to work--and I use both the ear stabilizers and over-the-ear hooks. I've also tried them without the hooks and still have problems--the ear pieces will *not* stay in my ears! This compromises the otherwise excellent sound.
The earpieces are marked L and R--I thought perhaps this required me to wear them in specific ears for fit, but happily not the case. I actually prefer them reversed as I like the control piece on the left side and when I walk around in "phone monitoring mode"--no music, just standing by for a phone call with one ear piece in, it is the left ear that I prefer. I let the right ear piece dangle or put it in my shirt pocket. Works for me.
The ear bud tips are pretty novel in design, but are also the problem, at least for me. I think I need a tip that is longer to allow it to be inserted more deeply in my ear canal. The included tips are more rounded (look closely at the picture) and so prevent me from getting a good "seal".
The wire between the ear pieces is 20". The wire is a flat tape type of wire that is a 1/4" wide and very thin. Not a bad length, but it seems a compromise--not quite long enough to allow you to comfortably wear the wire running behind your head and a bit long when you have just the single earpiece in to monitor phone calls while driving. All the pictures show models with the wire running behind their heads. The problem is that twisting your head left and right pulls one ear piece or the other out of your ear because of the friction of the wire against your skin or clothing. The best way to wear it seems to be with the wire draped in front of you, but you end up looking a bit dorky. But no more than the people wearing full, over the ear headsets...
I pair my headset with an iPhone4s and the music cuts out nicely when the phone rings and resumes once the call is done. What does not appear to be a capability is to summon Siri with a single button press, something that I can do with my other, one-ear BT earpiece, which is a dedicated phone earpiece.
UPDATE: After posting this review, the seller, MobileCityOnline, contacted me. They offered to look for options to improve my experience. Because there really wasn't much that could be done with the set I had purchased (fit just did not get better), they provided another set of headphones (different model) AT NO COST to me and allowed me to keep the original set I purchased. I found the representative I worked with via email to be amazing and MobileCityOnline to be a seller with integrity and genuine concern for the customer. I will definitely do business with them again.