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32 of 32 people found the following review helpful
on November 5, 2007
We bought this because we were looking for a:

--dual fuel
--built-in downdraft
--with convection oven
--in black

We needed a range we could use in our island. I know we could have sprung for a separate downdraft unit or an overhead vent, and gone with any number of other drop-in or slide-in ranges, but that option costs almost again as much as the range itself. Downdraft Jenn Airs are famous for giving you the flexibility of doing your cooking in places you wouldn't otherwise be able to cook. And this it does.

And while I'm on the subject of flexibility, this Jenn Air is modular (like many other Jenn Air cooktops and ranges). The down side is that means you can easily spend a few hundred dollars more on additional modules. Still, we decided to buy them, and we're glad we did. The range comes standard with a grill, which we really didn't want, because we have mild weather and we grill outside year-round. But there it was. So we bought the griddle element that goes over the grill burners, and we have found that to be a real blessing. We do pancakes and french toast and eggs and bacon and panini sandwiches several times a week--and we really don't miss the other two burners all that much. But if we did need them, we have them too, having also bought them.

The other reason for buying this range was because we didn't want stainless; we were re-doing our kitchen with black appliances. And the "floating black glass" goes very well with Kenmore or Whirlpool or Kitchen Aid or any number of other glossy-finished appliances. And our kitchen has a "period" look (pine plank floors, glazed cupboards, etc) and the range isn't fighting for attention.

I know about the plethora of comments criticizing Jenn Airs for being unreliable, for having an underpowered fan, even for having underpowered burners. I know that the convection oven doesn't have the third element in the rear that would make it a "true convection" oven. As Pat Paulson used to say: Picky, picky, picky! But seriously, folks, in the real world, the vast majority of appliances work as advertised and we don't do flaming cherries jubilee on the cook top. But we do cook two meals every day, and the thing works marvelously.

The gas burners cook like gas burners should. The high (16,000) BTU front burner gives heat immediately--we rarely have it turned on its highest setting. The back burner can maintain a low simmer, which is convenient for keeping things warm.

The fan gets the bacon smell out of the kitchen.

Meanwhile, the oven allows you to bake, broil or roast and has both standard and convection modes. The oven has a rapid pre-heat function that really is rapid. And we have found the convection oven to be very useful. We have baked cookies using convection and they came out uniformly brown--but with no time savings. (You do have the option to bake multiple pans at once, so that would in fact save you time.) Then we roasted prime rib using both convection mode and the built-in temperature probe, and it worked just as it should. (We browned the roast on the cooktop in a dutch oven and then roasted it in the same pan at low (200 deg) temperature, and the prime rib was crusted on the outside and moist inside. Perfect!)

If you want your range in an odd place (like an island), if you want black appliances, and if you are willing to spring for some extras to really put the "mod" into your modular range (buy the griddle--you'll love it!), this range is a solid contender. We do plenty of cooking at our house, and it works like a champ. And while it would be nice to have four burners, a griddle and a grill at our disposal in an instant, in practice, we enjoy the two burners and a griddle every day, knowing that the other modules are just a couple minutes away.
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5 of 5 people found the following review helpful
on January 10, 2014
Bought this range in 2007 due to the wonderful features - dual fuel, grill option, convection oven. I keep my appliances clean but decided to use the self-cleaning option in 11/12. After that was competed, the oven did not work. The themostadt had to be replaced. Fortunately it was under warrenty. The repairman noted this was a common problem and to avoid a repeat incident, it might be best not to use the self-cleaning option. Odd comment, but I could live without the self-cleaning.

Just 14 months later the oven broke again after roasting vegetables at 400 degrees. Subsequent calls to Jenn-Air and a return call from Whirlpool proved that this company does not admit product defects and does not care about after sale service. The unit is only 6 years old and not heavliy used so I can't say we've gotten our money's worth of use.
I'm considering whether to repair the thermostat again, risking that it may break again next year ($318 warrently is only for 1 calendar year) or shop for a more reliable brand.

The range has wonderful features and functions well in all other areas - but Jenn-Air does not stand behind their reliability.
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5 of 5 people found the following review helpful
on June 3, 2013
Just this morning
This fan button failed . This will be the forth time to replace that ! You have to replace the whole entire touch panel from left to right knobs and all - complete Junk - what sucks is I'm pretty much stuck with it unless I do a complete remodel of my granite top island it's in
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2 of 2 people found the following review helpful
on March 27, 2014
Do not walk, but RUN away from this stove. This is the worst made product EVER! The oven doesn't work right... takes about thirty or more minutes to heat up and barely gets to temperature.. When and IF it does, once you place something in the over to cook, the oven doesn't recover to original set temp for another 20 minutes or more. The convection oven isn't much better either. As for the top pf this stove, the grate/grill side is useless unless you plan on grilling ALL the time which is not practical. If you're not grilling - the entire left side of stove is useless. You can't even put a pot on there to warm it up as the burners only have three sides. In fairness you can replace the grill with an "insert" to make the stove become a four burner stove, but beware that the flame is not adjustable and only cooks on one high setting - again making the left side of the stove useless because everything burns. The only thing that does work on this stove is the right two burners with a low, med and high setting. There is no medium setting for the broiler as well - which is annoying.This stove is a rip off (and is more then a disappointment in quality from a company that is supposed to be soooo prestigious. I can't even believe they have such a crappy poorly designed product in their line. My advice, redo your entire kitchen so you don't need to purchase this stove.... You will be much happier in the end.
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2 of 2 people found the following review helpful
on February 7, 2014
I have had this range for over eight years now. After spending almost $2000.00 for this range I have had nothing but trouble. I have had to replace the control module three times and the control touch pad twice already and STILL have problems with these same parts. The range is not working now except for the gas burners that SOMETIMES electronic ignite when needed. This range must be jinxed because for the past two Thanksgiving holidays the range died in the middle of baking my Turkey (had to ask my neighbors for help with finishing my dinner). The convection fan continues to run even long after the range is off (what a noisy distraction that is). Each control module cost over $300.00 each and the control touch pad is almost $200.00 each so you can see the expenses with re-fixing this range. I wish I had done my homework about this product. Bummer...
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1 of 1 people found the following review helpful
on February 4, 2015
Jenn-Air is the WORST! Our stove is 5 years old and has had the motherboard replaced twice already. Now the warranty is expired and it has broken AGAIN! The convection and roasting functions quit working, followed by the light inside not turning off until it burned out, and now one of the burners has quit working. And no, Jenn-Air does not stand behind their products. This has happened to every Jenn-Air owner I have spoken to. I was told it is a known design flaw - when the oven is operated at higher temperatures it kills the motherboard.
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