Customer Reviews

Jetiquette...The Customer Experience and You

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Whatever industry you work in, whether it be retail, aviation, computers, if you deal with customers day in day out, this book will be a definite help. I certainly learned a lot from Jetiquette. Mr. David really did a fine job by taking you step by step on how to improve your customer service skills. He even give you some examples from his job (purser for American Airlines).

Even though this book is short (approximately 70 pages), it's a book that you will definitely want to read over and over again. You can even use it as a reference tool.

A special thanks to my boss who gave me this book. Customer service and teamwork is key in this interesting account of Gailen's journey. His no nonsense approach, sprinkled with humor makes this book life changing, and so inspiring. The concepts are applicable to any line of work. When I started reading this colorfully written, perfectly polished book, I simply could not put it down. His words are encouraging and practical. A must read for anyone. Bravo.....

Reading Gailen David's book is like having a conversation with a wiser and trusted friend -- a friend who's willing to be real with you about the extreme joys and challenges of customer service. David's words ring true because of his experience and what he has lived through -- those who work full-time in customer service will find themselves nodding their heads yes, laughing out loud, and reclaiming the joy that drew them into customer service to begin with. Jetiquette should be recommended reading for all new employees who are just starting out in the airline or hospitality industry -- or any other profession where thick skin and strong people skills are a must. This book would also do well as a refresher for those who have been in the trenches, and need an ally who understands. Gailen puts his heart onto every page, along with the wisdom of his 20+ years working for American Airlines. Jetiquette is truly an act of professonal and personal generosity. I would not want my competitors reading (and acting on) this book.