I must first say that my friends and colleagues may classify me as cynical or even a curmudgeon. That being said, I was somewhat turned off by the yippity and constant positivism of the book's voice. While I was not overly impressed with the detail of the book, this is one of those books that really screams common sense at every corner, if only we stopped to think about our personal connections once in a while.
In a world of self fulfillment, instant access, and instant gratification this book could be very helpful for those who have difficulty conversing in real time instead of over AIM, text messages, and other such communication devices.
The content is presented simply, and is very easy to follow and understand. There are countless examples of people who attended Jill's seminar. It is a quick read and should provide a good starting point for people looking to improve their communication skills.
My only complaint (besides the eternal optimism which makes everything seem almost unrealistic) is the formatting of the book. There is tons of white space, a very large font, and no chapter headings. The book seems bloated since there is relatively little substance or great detail about each section and tip.
All in all, a decent introduction. This book could have used an extra hundred pages (at the least), more detailed examples, and better formatting. As with many "self help" books, it is simply common sense spoken in a way anyone can understand.
J.Stoner