Most helpful critical review
21 of 21 people found the following review helpful
Broke and terrible customer support
on July 28, 2012
Too bad, I wanted to like this product, and in fact bought a second after using the first for a couple of months. But the first unit broke after about 5 months, with the plastic cracking around the tabs which hold on the lid at each end. Dealing with a pile of half composted waste is not fun. Even worse, the consumer report was comically bad. When I contacted Sunjoe/Snowjoe, the US distributor, they told me they don't handle consumer support and that I should to contact the manufacturer in Australia. When I asked them for the manufacturer contact info, they said they didn't have it but I should be able to find it on the web. Yikes! I did reach the Australians, and their response was not surprising--please contact the US distributor for customer support. Grrrr. With repeated angry calls I finally browbeat some poor guy at the distributor into sending me a replacement piece of plastic for $25--not great, but best i could do. It hasn't arrived after more than 2 weeks and I just noticed that the other side of the barrel has cracked as well, so the replacement part won't even get me up an running. Grrrr.
I think the design flaw is having the unit rotate around the short axis of the barrel--the compost falls a relatively long distance when you spin the unit and lands on the weakest part--the end lids and tabs. And then these weak bits carry the full load of the compost when the unit is stationary unless you adjust the unit to be parallel to the ground. Skip this one and perhaps try one of the rotating units that spins along the long axis of the barrel.