16 of 16 people found the following review helpful:
5.0 out of 5 stars
Practical, useful -- and fun, January 21, 2006
This review is from: The Joy of Conflict Resolution: Transforming Victims, Villains and Heroes in the Workplace and at Home (Paperback)
The joy of conflict resolution? Conflict is something most of us either avoid or confront in unproductive ways. No wonder the result is anything but joyful. Thankfully there's a better way and this light-hearted and easy to read book shows us how. Gary Harper is a brilliant facilitator and mediator whose training sessions are as much fun as they are insightful. He brings these same qualities to his first publishing effort.
The Joy of Conflict Resolution helps us to understand what lies beneath our own attitudes about conflict. It lets us step outside of the emotional grip of conflict and reassess our actions objectively. As a result, we are able employ solutions that meet our own needs and respect all involved. This is a must-read for anyone wanting to learn to navigate conflict and come to resolutions that are, well, positively joyful.
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10 of 10 people found the following review helpful:
5.0 out of 5 stars
Perspectives from a Mediator and Trainer, June 10, 2005
This review is from: The Joy of Conflict Resolution: Transforming Victims, Villains and Heroes in the Workplace and at Home (Paperback)
This book is a "must read" for those who want to stay working with the organization they are with but who are frustrated by inter-personal confrontations at work. In a gentle, often humorous manner, it provides explanations for what is happening, and why. Readers are encouraged to be introspective about their own triggers. Each chapter concludes with proven practical tips to use, such as "listen first" or "pause before you speak".
My suggestion - read it, at your leisure. Whether you are a frustrated manager, a disgruntled employee, a parent looking for a different way of communicating with your teen or your spouse, an individual involved in a specific conflict, a mediator or a dispute resolution trainer, you will acquire at least one new insight that will make your life better.
Deborah Lynn Zutter, June 10, 2005
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8 of 8 people found the following review helpful:
5.0 out of 5 stars
Informative and Skillfully Presented, October 14, 2005
This review is from: The Joy of Conflict Resolution: Transforming Victims, Villains and Heroes in the Workplace and at Home (Paperback)
This book does an excellent job of presenting sophisticated
ideas in an accessible and practical way. There is a constant
interchange throughout between theory and practice. Early in
the book we are introduced to the employees of a fictitious
and often dysfunctional company, appropriately and humourously
named Turm-Oil. These characters then serve as the cornerstone
for exploring various conflicts and processes for their
resolution. I found this approach particularly effective, since
the more these conflicts are revisited from different angles,
and from the points of view and interests of the protagonists,
the more understandable and resolvable they become. Although
the main examples of conflict resolution are drawn from this
organizational group, the necessary skills and approaches are
seen to be readily transferable to conflict within family groups
or any other social context. This is a book which manages to
be useful and instructive in a practical and entertaining way.
I recommend it wholeheartedly.
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